Homey Energy Dongle 'couldn't finish setup'

Devices
1

Hi,

I’ve recently got the Homey Pro 2026 with an Energy Dongle. However, the Dongle can’t connect and I’m out of options to try. This is what I’ve done so far.

  • The Dongle is connected to a external powersupply
  • At first it was connected to a guest(-ish) network, but I’ve changed that to my regular one
  • I’ve given it multiple resets to try and connect again
  • I’ve also reset the Homey Pro self to check the network settings and to try again

Every time I get to the same error. It says, while trying to connect, that the Dongle is going to restart. It doesn’t seem to restart and after a while I get the message “Couldn’t Finish Setup” because it apparently can’t connect to my Homey Pro.

I would appreciate some other ideas or insights. It’s starting frustrate me. Thanks!

2

Have you tried to check the firmware using the USB Tool here in your Devices overview

https://homey.app/en-nl/account/devices/ (or follow direct to https://usb.homey.app/ )

Is your Homey Pro also in the same network you are trying to connect it to?

if so pls contact Support using the first link above.

3

Maybe it helps when you connect it to a separate 2.4GHz wifi network (so not 2.4GHz as part of a wifi 5/6/7 network).

4

Updating the firmware did the trick. Thanks!