Fakro App suddenly refused to work/disappear

[Harald_Portner]

Today suddenly I suddenly can’t open or close the blinds on my roof windows.
I See a red triangle icon and get the message “App unavailable”.

Can anybody help?

[Dijker]

[Tip] Problems with Homey?

When u have problems with Homey and you are reaching out to the community members here on the forums it’s important to give as much info as u can. First of All: New Homey Family members 09-2021 and 01-2023 Since September 2021 there are new Family members: Homey (Service / Premium), and the first “old” Homey is rebranded as Homey Pro (early 201x) Since Januari 2023: Homey Pro Early 2023 is getting delivered to the early adopters. And while using Homey with or without a Homey Bridge on m…

[Peter_Kawa]

Just a minute!

@Harald_Portner

“App unavailable”

That sounds like Homey cloud
Fakro uses zwave according to the homey.app store

I think you should

• install the Fakro app again (don’t remove anything up front)
• optional: restart the Homey cloud instance via https://tools.developer.homey.app/tools/system
• optional: remove the power from the Homey bridge for a while

[Harald_Portner]

Thank you very much for your reply.

I tried all of these 3 options without any luck though.

I am using Homey Bridge (which looses wifi connection regularly although about only 3 meters away from the wifi repeater) and the window blinds are called “ARZ solar 102”

It worked nicely but suddenly since yesterday the app is unavailable

[Peter_Kawa]

Hi Harald,

Wifi isn’t (always) about the distance
The following hints are also for the bridge:

Problems connecting your new Homey Pro to your WiFi? Try this!

Make sure your WiFi is using the 2.4 GHz network. Make sure your WiFi uses the b / g standard, only n or ac does not work. Turn off your Homey. Restart your Router and any Access Points that distribute IP addresses. Start your Homey again. If the above do not work, turn off 5 GHz WiFi and support for n and ac in your Router / Access Point during Homey installation. Ensure that your SSID (the name of your WiFi) does not use characters other than numbers and letters - do not us…

Also please just keep installing the app every now and then, and create a support ticket @ https://homey.app/support

[Harald_Portner]

Thank you Peter

Would you advise to delete both devices from Homey and adding them again?

Concerning the Wifi:
As soon as the new Homey Pro is available I will get it with the ethernet connector, so this problem should be solved.

[Dijker]

@Harald_Portner

Would you advise to delete both devices from Homey and adding them again?

No…

@Peter_Kawa

install the Fakro app again (don’t remove anything up front)

[Marcel_Ubels]

Not entirely. It is pretty stable. Everything works very fast, but sometimes there are still short hiccups. But until now only on my mobile in the Homey app. Just very short moments Homey is not available. I only use the ethernet cable and no wifi. But most importantly all flows work perfectly.