Door sensor Neo Coolcam update

I use the Neo Coolcam door sensor on my windows.
Since a month i have added a new sensor and this sensor is not updating when there is a contact alarm or not.
Settings are simular with other sensors.
My homey is (2016 - 2019) running 10.0.5.
Neo Coolcam app is v2.1.14
Anyone a suggestion to solve this?