About three weeks ago I created a support ticket with Athom due to the massive issues I and (as I understand) many others have with Homey at the moment. Mainly Zigbee going down, but also other issues rendering Homey basically unusable. I have not received any response yet. So as the topic: does At…

This what @Emile answered last Friday (31.01.2025) to nearly the same question of an other user on Slack: [image]

Thank you Dirk. Well…then I guess there is some hope… They should really remove that “Due to the Hollidays” though…is Februari now. :roll_eyes: By the way…what is “Slack”?

[image] Paxman: what is “Slack”? Euh… https://duckduckgo.com/?q=what+is+slack :grimacing::wink::wink:

[image] Paxman: Mainly Zigbee going down, but also other issues rendering Homey basically unusable. Zigbee going down and other issues … can you share more ? which Homey version since when that happen what your Homey Developer Tools shows (overall and also Current command, firmware version)…

[image] Paxman: By the way…what is “Slack”? Athom Slack channel

Thank you for answering Sharkys. [image] Sharkys: Zigbee going down and other issues … can you share more ? Zigbee units not responding, the whole Zigbee protocol frozen. Error messages popping up that don’t really make any sense (at least not to me). 433 MHz sensor system freezes and sensor…

[image] Paxman: Zigbee units not responding, the whole Zigbee protocol frozen. Error messages popping up that don’t really make any sense (at least not to me). Which error? [image] Paxman: 433 MHz sensor system freezes and sensors marked with red triangle. Again, what is behind that e…

[image] Sharkys: Which error? The messages pop up and disappears, and to me they don’t really make any sense. Unfinished sentences and weirdly chosen words…so I have not been able to memorise them. I’ll try harder next time it happens…or even do a screen shot if I have the time. [image] S…

[image] Sharkys: Scroll down on that page, you will see two entries there - but it makes sense to do it just when this issue occurs. Now I found it! I was looking in the main “System” page, not the Zigbee page. At the moment Current command is “Idle”, but then the system seems stable. I dele…

I too submitted a support ticket for a problem, but for Z-wave switches responding slowly (problem detailed and solved here ). I got a response about 4 weeks later: Thank you for reaching out! While we’d love to assist you, we focus on general support and can’t dive into user-specific configuration…

Does Athom respond to support tickets?

Questions & Help

Dijker February 3, 2025, 8:16pm 6

Athom Slack channel

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Does Athom respond to support tickets?

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