I have setup second homey and can’t enter to it via desktop app. When I click on in the desktop app it opens web page “https://get.homey.app/” and then do nothing. But I still can to enter to my first homey.
I’ve reseted Homey to factory and setup again with the same result. I’ve tried to setup app on another computer with the same result. Have no idea what to try more
Please help!
Yes sure, I’ve setup it from factory defaults like described in procedure with update to the latest version. I’m on the same network, and can access it through local IP and it redirects me to “https://get.homey.app”
But but…why u wanna change it?
Is it wrong? Can u check with developer.athom.com what the hardware region is and tell us what it should be?
Can be accessed via tools/zwave
Because I’m in Russia and have all other devices with RU z-wave, but my Homeys are from EU, because you currently can’t order them from Athom (out of stock) and only can find them in EU stores oк in some Russia resellers
tools/zwave is showing “E (Europe)” as expected …
Why I can’t change the region here? It could be much easier than call to support and can protect less experienced people from wrong purchases.
Actually I’ve got an answer from Athom, they will fix it but only after the New Year. So I can play with my new toy only in new year
As I can see from my reseller proofs they ask you to add them in Homey as user and then they can change settings including z-wave region. I’m software developer so if I’ve designed this Homey, I would left such ability in the system. Moreover I would add region selection in the settings menu.
Can’t wait to continue playing with my Homey, HomeKit, KNX system )))
You can not change it yourself cause it needs a chip reflash, if you only change the frequency it will brick the chip completely. (has happend at the start several times, when it was possible)