Cannot connect my new homey pro

Just got my brand new homey pro and it says it cannot connect, failed to activate serial number is invalid…

Please file a ticket with
You’ve probably received a faulty unit.

That sucks, yes I have sent in a request in support. Thank you

Hi, did you get a response on this? How was it solved? I got the same thing with my Homey which i recieved yesterday.


Does it matter?

When you also have the ‘invalid serial number’ issue:

Big chance you get a replacement unit