Thanks @AdyBoss,
I tested it myself using a new account, but I’m encountering the same issue, the error message says “This account doesn’t exist.” I also tried logging in with the username, but that didn’t work either.
At the moment, I have no clear idea why this is happening. My old account is working fine, so it seems to be limited to new accounts.
I’ve made a small update to the latest test version (VeSync | Homey) that forwards the original error message from VeSync/Levoit to the user, which might help narrow it down.
I’ll report back once I’ve identified the issue.
Best regards
Edit: I have the same issue on Home Assistant
Edit2: Home Assistant Levoit/VeSync community also facing the same issue ( vesync authentification failed · Issue #147715 · home-assistant/core · GitHub)
1 Like
Great! Thanks for update.
It looks the same “restriction” as it is for new Tuya accounts.
Following up.
Cheers.
Could you check on the new test Version what Error Reason you get when you try to login?
How I can install the test one?
Reason: the account does not exist
Update: Temporary Workaround
I managed to get the VeSync app for Homey Pro working by changing the region setting in the VeSync mobile app
VeSync App → Settings → Region → United States
After changing the region, I received a message saying I’d need to reauthorize and re-setup all devices. I completed that process, and afterward, the app in Homey Pro worked correctly.
I’ll keep looking into whether it’s possible to keep the account in the EU region and still be able to log in. I’ll update this post if I find a better solution.
Best regards!
@AdyBOSS @ArnoMeijer
1 Like
Confirmed working for USA server.
2 Likes
Thank you so much! I changed from Belgium to Canada and it accepted my account credentials now.
1 Like
