Hi @GregD,
Thank you for explaining what happened with Homey Support. Your experience closely mirrors mine.
For comparison, I use a Homey Pro Early 2019, now running Homey OS 13.5.0. Existing devices still work through Alexa, but newly created devices remain undiscoverable after the firmware update.
I have documented my testing, the independent reproduction and the current Athom support position here:
Alexa/Homey skill not discovering new Hue light – existing devices still work
I completely understand why you would not reset Homey and reinstall more than 120 devices without evidence that doing so would address the underlying discovery problem. The fact that you still retry discovery following firmware updates suggests that the issue you reported in October 2025 remains unresolved.
Could you please confirm:
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Your Homey model and current OS version
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Whether your previously discovered devices still work through Alexa
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Whether your original Support case remains open
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If not, how Support formally left or closed the matter
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Whether Support ever referred it to engineering or investigated the Athom–Alexa server-side path
If you are comfortable doing so, could you also send me the support reference by private message and confirm that I may provide it to Niels through my existing Athom case? Please do not post it publicly. This may allow Athom to cross-reference the two reports and determine whether they relate to the same internal problem record.
There is no need to reset Homey or undertake any further disruptive troubleshooting.
Thank you again.
Hung
