Aeotec range extenter 7 and Zigbee "Device unavailable"

I have just added Range Extender 7 and Range Extender Zigbee and I get the following error.

What do I need to do?
edit: I’m totaly new to Homey so have patience with my stupied questions :slight_smile:

Hello Matshj,

I think there’s no such thing like stupid questions :wink:

First of all, take a moment to read this forum guide.

Info we’d like to see along with your question:

  • Homey model (there are 3)
  • Homey firmware version
  • which app did you install

The first thing I notice (“App Unavailable”) is, you either haven’t installed the Aeotec app yet, or it is stopped or crashed.

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