I recently discovered that the homey app works fine when in the house. Bun when I’m walking outside my WiFi coverage the app says it has no connection to the Homey system? I thought it is a cloud based system so I should be able to use the app outside my WiFi coverage?

Ok, something shady going one here… The ‘cloud option’ was not visible in my settings. I went -from my phone- to the my homey web page. I had two options, start the Honey app or start the web layout . I choose the web layout Over there I saw ‘cloud connected’ Then started the Homey app and suddenl…

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Questions & Help

Dijker June 2, 2023, 5:16pm 3

Welcome in the Community,

1 What Homey do you have, or is your Question about?
2 What Mobile App do you use,
3 What is the status of Homey - Settings and - Cloud My Homey ?
4 How did you verify that you Phone has internet connectivity?
5 What have you tried already?

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