Central topic for questions/discussing the Smartwings App. You can use this topic to ask questions and share your experiences with the devices from Smartwings.
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FAQ
My Zigbee motors cannot be paired with a “Unable to connect” generic message?
This is most probably related to the device not fully resetting it’s settings even after a factory reset is performed. To be able to reset the relevant settings, you will need to disable the Smartwings app on your Homey first. Then you should be able to add the device as a unknown zigbee device (select the zigbee option when adding a new device).
Afterwards, you need to navigate to Homey Developer Tools and identify the rollerblind in the table. Click the menu on the right and select bindings. You should get a table with a couple of rows, but you might need to click the button on the rollerblind before it loads. The screen looks like this: Binding table screenshot.
Then click “Restore bindings”, after which only two rows should remain. When that is the case, you can remove the rollerblind from Homey, and re-enable the Smartwings app to add the rollerblind again, but now using the Smartwings app.
I recently purchased a SmartWings Smart Zebra Double Roller Blind with a solar panel and remote control, featuring a Z-Wave motor. I am trying to integrate it into my Homey pro (late 2023) system.
The new Matter 1.3 firmware update could fix that. if your device qualifies. In this video, I demo the process for installing the Matter 1.3 firmware update to your SmartWings Matter shades using the 3R-Installer app. Before you get started, I recommend that you check compatibility by reaching out to SmartWings as I did. Not every motor can take the update. If you’ve got an older module, SmartWings may need to swap it out for an updated module.
I first tried the 3R Installer, but it didn’t work for me. I then contacted Smartwings customer support, who confirmed that my motors were eligible for the latest firmware update.
They sent me detailed instructions and advised me to use the DUCInspire app. I had to add the shades to the Apple Home app first, and after that I was able to update all of my blinds.
My firmware versions are now 1.0.0+6, and according to the Smartwings support team, this corresponds to the new 1.4 Matter update.
Thanks for sharing your experience. Interesting that SmartWings pointed you to the DUCInspire app. I wasn’t able to find any official documentation that ties that app directly to SmartWings’ Matter firmware process. All of the public references, support articles, and community reports still point to 3R Installer as the supported update tool for eligible motors.
There are a few reasons why 3R Installer might not have worked on your setup. Some shade motors are from earlier hardware revisions and can’t take the OTA through 3R, even if SmartWings confirms general eligibility. Thread network stability can also affect whether an OTA session ever starts, especially if your Matter controller wasn’t the nearest Thread router during the attempt.
In any case, sounds like SmartWings gave you a path that worked. I’m curious whether you’ve noticed any improvements after the update. Are your shades connecting faster or staying online more consistently now that you’re on the 1.4 firmware?
I have a Zigbee environment with Homeypro 2023 and (very exited about it) considering to buy smartwings.
1/ confirmation that Zigbee motor work well with Homey pro 2023. There was a comment from other forum of problem.
2/ if I chose matter for evolution , confirmation that I can open select a % for opening (instead of only open or close). from published interface, zigbee has this ability, while matter not.
I have Smart Wings Shades with a Zigbee Roller Motor. It is currently paired to my system through a Smart Things hub. I am trying to get the shades moved into Homey. I went through the process to add them by pushing the button on the shades until they jog twice. Homey recognizes this and begins the pairing process but then I get an error message saying that it was unable to complete the pairing. I tried plugging the shades into the electric charger but with the same result. Anyone have any experience with this? Thanks
Understand. I have both Zwave and Zigbee SmartWings shades working perfectly on Homey. Unlike Zwave (which has stricter rules), Zigbee doesn’t really have a specific “exclude” function. Instead, you simply delete the device from your current hub. What you’ll likely need to do is factory reset your SmartWings shades (I did this for all my Zigbee devices when moving them from SmartThings to Homey). Here’s a SmartWings video that provides simple instructions for resetting the shades: https://www.youtube.com/watch?v=yt3eFLs_Qi8. Good luck!
Seeing if anyone has found a resolution for the SmartWings Zigbee Roller Motor pairing issue — specifically the “Unable to connect” error that appears at the very end of inclusion. This appears to be the same problem @Mike_McNamara reported back in March 2026 (post #11) but I don’t see a follow-up showing resolution.
My setup:
Homey Pro 2026, firmware 13.2.1
SmartWings Homey app v0.5.0 (latest)
Zigbee network on channel 25, multiple mains-powered routers already paired and working
Blind 6 feet from hub, direct line of sight
These same blinds previously worked fine on my Homey Pro Early 2023 setup before I migrated
Symptom:
Inclusion process appears to start correctly — Homey detects the device, the pairing dialog progresses through its stages — but at the very end fails with “Unable to connect.” Every attempt fails the same way.
Already tried (none resolved it):
Full factory reset of blind (P1 14-sec hold → 4 jogs → red LED)
Wake from sleep → 6-sec pairing mode (P1 → 2 jogs → red LED)
More than 10 inclusion attempts
Athom’s mid-pairing re-trigger trick (putting blind back in pairing mode 10-15 sec into Homey’s “device is pairing” message)
Pairing within 1-2 feet of the hub
Hub power cycle
Verified blind responds correctly to its physical remote (motor and radio function fine)
Verified other Zigbee devices include without issue on this hub
I’ve sent a detailed email to @drenso directly with full diagnostics. Posting here too in case other users have hit the same wall or found a workaround.
Questions for the community:
Has anyone successfully resolved this “Unable to connect at end of pairing” error with SmartWings Zigbee blinds on Homey Pro 2026? Specifically interested in whether the issue is related to motor firmware, app driver, or something environmental I’m missing.
Important update on my SmartWings Zigbee inclusion failure — checking Developer Tools after multiple failed attempts revealed the actual failure mechanism.
The inclusion attempts ARE creating Zigbee nodes — they just fail at the device interview phase, not at network association.
What Developer Tools shows after multiple failed attempts:
Two separate Zigbee nodes created from two different physical blinds (both Model WM25/L-Z):
Both nodes show 36% Tx error rate (11 sent, 4 errors, 4-12 Rx).
For comparison: SONOFF S31 Lite ZB routers on the same Zigbee network show 0% Tx error rates. The mesh is healthy. It’s specifically the SmartWings blinds dropping packets during interview.
This means:
The blinds successfully associate with the Zigbee network and receive the network key.
They appear in Developer Tools with their actual IEEE addresses and WM25/L-Z model identifier.
The device interview phase fails due to packet loss — the app driver can’t complete capability discovery before timing out.
“Unable to connect” is the symptom — packet loss during interview is the root cause.
I’ve sent this diagnostic data to @drenso as a follow-up to my earlier email.
For others hitting this issue:
If you have failed inclusion attempts, check Homey’s Zigbee Developer Tools. If you see your SmartWings blind as “Unknown Node” with Model WM25/L-Z and Tx errors above 5-10%, you’re seeing the same pattern. This suggests the failure isn’t about pairing mode, distance, or batteries — it’s about packet loss during the device interview phase.
@Mike_McNamara — if you still have your shades and can check Developer Tools when trying to include, you may see the same Unknown Node pattern.
Cleanup question for the community: are there any documented ways to remove ghost Unknown Nodes from Zigbee Developer Tools on Homey Pro 2026? No Remove button is available in the Developer Tools UI for Zigbee nodes (unlike Z-Wave).
@MarkG , do you have for a homey hub (Mini/2023/2026)? I just found out by contacting SmartWings support, they are not compatible with 2026 (my new current hub). Im wondering if you are using a 2026 as well.
Ken - Yes, I have a 2026 Homey Pro. I also have both Z-Wave and Zigbee SmartWings shades, and both work without problem on my 2026 Homey Pro. Let me know if you have further/specific questions…
PS – My Z-Wave SmartWings shades have worked without issue since install. In my opinion, Z-Wave is a technically superior protocol with longer range (but more expensive…much like the Beta - VHS tape discussion from years ago). My Zigbee shades paired without issue and worked “most” of time but were occasionally unresponsive to Homey. I purchased an Aeotec Zigbee repeater and have not had a problem since, even after many months.
Thanks @MarkG, this is incredibly helpful to hear and gives me hope that the 2026 isn’t fundamentally incompatible.
For context on my situation: I originally installed my SmartWings Zigbee blinds (Model WM25/L-Z) on SmartThings, then migrated them to a Homey Pro Early 2023 where they worked reliably for over a year. I’m now upgrading to a Homey Pro 2026 and the blinds will NOT include. The inclusion process creates a Zigbee node (visible in Developer Tools with the proper WM25/L-Z model identifier), but fails at the device interview phase with a 36% Tx packet error rate. Other Zigbee devices on the same network (SONOFF S31 Lite ZB plugs, IKEA TRADFRI) show 0% errors and work perfectly.
Your mention of the Aeotec Zigbee repeater is really interesting and could potentially be my fix. A few questions if you have a moment:
Which model SmartWings Zigbee blinds do you have? (Roller, cellular, zebra, etc., and the motor model number if you have it)
Which Aeotec repeater specifically did you purchase? (Aeotec Range Extender 7, or a different model?)
Important sequence question: Did your SmartWings Zigbee blinds initially include successfully without the repeater, and the repeater only fixed occasional unresponsiveness afterward? Or did you have to add the repeater BEFORE you could complete initial inclusion?
Roughly how far is your setup — hub to repeater, and repeater to blinds?
Most important question: Did you do anything outside of SmartWings’ standard recommended procedure to get the blinds working? Any quirks, workarounds, or tricks you learned along the way that weren’t in the official documentation?
What firmware version of the SmartWings Homey app are you running? (Current is v0.5.0)
My current setup: blinds are 6 feet from the hub with direct line of sight, and I already have multiple mains-powered Zigbee router devices (SONOFF S31 Lite ZB) paired and working. So at least on paper the mesh should support the blinds without additional infrastructure — which makes your repeater observation all the more interesting if it’s actually mandatory for SmartWings Zigbee blinds to commission properly.
Also a heads-up: I called SmartWings support yesterday and was told the 2026 is NOT compatible based on their website compatibility chart (which lists only the 2023 and mini). They directed me to email for confirmation, which I’ve done but haven’t heard back yet. Your confirmation that the 2026 DOES work is huge — SmartWings’ own customer-facing information is misleading.
