Central topic for questions/discussing the Smartwings App. You can use this topic to ask questions and share your experiences with the devices from Smartwings.
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Hi,
I really love my Cellular Nowa day/night shades, but the Matter connection to Homey is really unstable and it frequently disconnects from Homey.
Are you working on integrating the Cellular shades into this app?
Hello,
I just loving the auto-open at sunrise Flow. Automation ideas or hit any snags with Matter.
I recently purchased a SmartWings Smart Zebra Double Roller Blind with a solar panel and remote control, featuring a Z-Wave motor. I am trying to integrate it into my Homey pro (late 2023) system.
I have installed the official app from https://homey.app/en-us/app/com.smartwingshome/Smartwings/ on my Homey Pro (2023) and attempted to connect it.
Unfortunately, I have not been successful. My other Z-Wave Devices have no problem to control and to discover/add.
Here’s what I have done so far:
- In the Homey app, I clicked on “Add Device,” selected the SmartWings app, and chose the Z-Wave motor.
- The app instructed me to press the “P” button.
- I pressed the “P” button on the blind for 6 seconds (the LED on the motor turned red).
- However, nothing was detected, and the red LED turned off.
- I reset the device to factory default (by holding the “P” button for approximately 14 seconds), but it did not help.
- I restarted the Homey Pro, disconnected it from the power, and tried again.
Despite all my efforts, I have not been able to resolve the issue. Do you have any ideas what else I can try?
The new Matter 1.3 firmware update could fix that. if your device qualifies. In this video, I demo the process for installing the Matter 1.3 firmware update to your SmartWings Matter shades using the 3R-Installer app. Before you get started, I recommend that you check compatibility by reaching out to SmartWings as I did. Not every motor can take the update. If you’ve got an older module, SmartWings may need to swap it out for an updated module.
Thanks for the @Bud_M, I really appreciate the video and article.
I will reconnect the shades to Homey and give it a try.
You’re welcome Havard. If you get a chance, drop me a line and let me know how it would work for you. ~ Bud
I first tried the 3R Installer, but it didn’t work for me. I then contacted Smartwings customer support, who confirmed that my motors were eligible for the latest firmware update.
They sent me detailed instructions and advised me to use the DUCInspire app. I had to add the shades to the Apple Home app first, and after that I was able to update all of my blinds.
My firmware versions are now 1.0.0+6, and according to the Smartwings support team, this corresponds to the new 1.4 Matter update.
Thanks for sharing your experience. Interesting that SmartWings pointed you to the DUCInspire app. I wasn’t able to find any official documentation that ties that app directly to SmartWings’ Matter firmware process. All of the public references, support articles, and community reports still point to 3R Installer as the supported update tool for eligible motors.
There are a few reasons why 3R Installer might not have worked on your setup. Some shade motors are from earlier hardware revisions and can’t take the OTA through 3R, even if SmartWings confirms general eligibility. Thread network stability can also affect whether an OTA session ever starts, especially if your Matter controller wasn’t the nearest Thread router during the attempt.
In any case, sounds like SmartWings gave you a path that worked. I’m curious whether you’ve noticed any improvements after the update. Are your shades connecting faster or staying online more consistently now that you’re on the 1.4 firmware?
hello, I have 2 questions:
I have a Zigbee environment with Homeypro 2023 and (very exited about it) considering to buy smartwings.
1/ confirmation that Zigbee motor work well with Homey pro 2023. There was a comment from other forum of problem.
2/ if I chose matter for evolution , confirmation that I can open select a % for opening (instead of only open or close). from published interface, zigbee has this ability, while matter not.
many thanks in advance.
