[APP] Smartwings - Smarter shades for modern living

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21

Response is red below. :wink:

22

@MarkG Forgive my ignorance if this is the case, but I don’t see any red or original text.

23

Ken,

See below. Hopefully it comes through this time.

  • Mark
24

Response is red below. :wink:

On 6/18/2026 11:39 AM, Ken Hansen wrote:

| | Ken_Hansen
June 18 |
|----|----|

Thanks @MarkG, this is incredibly helpful to hear and gives me hope that the 2026 isn’t fundamentally incompatible.

For context on my situation: I originally installed my SmartWings Zigbee blinds (Model WM25/L-Z) on SmartThings, then migrated them to a Homey Pro Early 2023 where they worked reliably for over a year. I’m now upgrading to a Homey Pro 2026 and the blinds will NOT include. The inclusion process creates a Zigbee node (visible in Developer Tools with the proper WM25/L-Z model identifier), but fails at the device interview phase with a 36% Tx packet error rate. Other Zigbee devices on the same network (SONOFF S31 Lite ZB plugs, IKEA TRADFRI) show 0% errors and work perfectly. I checked Developer Tools and my SmartWings Zigbee shades show 0% packet error rate (that number was definitely higher prior to adding the Aeotec Range Extender ZI, though I don’t recall the specific numbers).

Your mention of the Aeotec Zigbee repeater is really interesting and could potentially be my fix. A few questions if you have a moment:

  1. Which model SmartWings Zigbee blinds do you have? (Roller, cellular, zebra, etc., and the motor model number if you have it) <My Zigbee Shades are Zebra shades ( Zebra Shade Blinds | Motorized 85% Blackout 95mm Phoebe - SmartWings ). I see nothing that specically states a motor model number–just that it’s a battery-powered Zigbee motor.
  2. Which Aeotec repeater specifically did you purchase? (Aeotec Range Extender 7, or a different model?) The Aeotec Range Extender 7 is for Z-Wave only (I’m using those for my Z-Wave devices). I purchased the Aeotec Range Extender ZI for Zigbee ( Zigbee Repeater (Range Extender) - Aeotec , Model number ZGA001-A01). It’s $30 on Amazon.
  3. Important sequence question: Did your SmartWings Zigbee blinds initially include successfully without the repeater, and the repeater only fixed occasional unresponsiveness afterward? Or did you have to add the repeater BEFORE you could complete initial inclusion? Yes, my blinds included successfully without the repeater/extender. The Aeotec Zigbee Extender just fixed my occasional unresponsivness and elminated my TX errors.
  4. Roughly how far is your setup — hub to repeater, and repeater to blinds? The repeater is ~15 - 20 feet from the furthest blind.
  5. Most important question: Did you do anything outside of SmartWings’ standard recommended procedure to get the blinds working? Any quirks, workarounds, or tricks you learned along the way that weren’t in the official documentation?No, the blinds included easily…nor quirks or workarounds.
  6. What firmware version of the SmartWings Homey app are you running? (Current is v0.5.0)I am running the current version (0.5.0).

My current setup: blinds are 6 feet from the hub with direct line of sight, and I already have multiple mains-powered Zigbee router devices (SONOFF S31 Lite ZB) paired and working. So at least on paper the mesh should support the blinds without additional infrastructure — which makes your repeater observation all the more interesting if it’s actually mandatory for SmartWings Zigbee blinds to commission properly. My hub is on a different floor entirely; however, I do have a Homey Bridge ~20 ft away. I also have ThirdReality Zigbee Smart Plugs close by (which act as a Zigbee range extenders) and Zigbee Smart Bulbs withing 15 feet that act as an extender. Despite the proximity of these “supposed” extenders, I continued to have occasional probems until I installed the Aeotec Range Extender ZI.

PS – I also moved from SmartThings to Homey Pro (though I was already on Homey when I installed the SmartWings shades). Of note, when I moved from SmartThings, I had to factory reset a few of my Zigbee devices to get them to include. Assume you’ve done this with the blinds?

Also a heads-up: I called SmartWings support yesterday and was told the 2026 is NOT compatible based on their website compatibility chart (which lists only the 2023 and mini). They directed me to email for confirmation, which I’ve done but haven’t heard back yet. Your confirmation that the 2026 DOES work is huge — SmartWings’ own customer-facing information is misleading. Yes, they are definitely incorrect. The 2026 is absolutely compatible. It basically uses the same radios as the prior version, just with a few changes (like more memory). No reason it shouldn’t work.

Really appreciate you taking the time to respond.

Response is red below. :wink:

On 6/18/2026 11:39 AM, Ken Hansen wrote:

| | Ken_Hansen
June 18 |
|----|----|

Thanks @MarkG, this is incredibly helpful to hear and gives me hope that the 2026 isn’t fundamentally incompatible.

For context on my situation: I originally installed my SmartWings Zigbee blinds (Model WM25/L-Z) on SmartThings, then migrated them to a Homey Pro Early 2023 where they worked reliably for over a year. I’m now upgrading to a Homey Pro 2026 and the blinds will NOT include. The inclusion process creates a Zigbee node (visible in Developer Tools with the proper WM25/L-Z model identifier), but fails at the device interview phase with a 36% Tx packet error rate. Other Zigbee devices on the same network (SONOFF S31 Lite ZB plugs, IKEA TRADFRI) show 0% errors and work perfectly. I checked Developer Tools and my SmartWings Zigbee shades show 0% packet error rate (that number was definitely higher prior to adding the Aeotec Range Extender ZI, though I don’t recall the specific numbers).

Your mention of the Aeotec Zigbee repeater is really interesting and could potentially be my fix. A few questions if you have a moment:

  1. Which model SmartWings Zigbee blinds do you have? (Roller, cellular, zebra, etc., and the motor model number if you have it) <My Zigbee Shades are Zebra shades ( Zebra Shade Blinds | Motorized 85% Blackout 95mm Phoebe - SmartWings ). I see nothing that specically states a motor model number–just that it’s a battery-powered Zigbee motor.
  2. Which Aeotec repeater specifically did you purchase? (Aeotec Range Extender 7, or a different model?) The Aeotec Range Extender 7 is for Z-Wave only (I’m using those for my Z-Wave devices). I purchased the Aeotec Range Extender ZI for Zigbee ( Zigbee Repeater (Range Extender) - Aeotec , Model number ZGA001-A01). It’s $30 on Amazon.
  3. Important sequence question: Did your SmartWings Zigbee blinds initially include successfully without the repeater, and the repeater only fixed occasional unresponsiveness afterward? Or did you have to add the repeater BEFORE you could complete initial inclusion? Yes, my blinds included successfully without the repeater/extender. The Aeotec Zigbee Extender just fixed my occasional unresponsivness and elminated my TX errors.
  4. Roughly how far is your setup — hub to repeater, and repeater to blinds? The repeater is ~15 - 20 feet from the furthest blind.
  5. Most important question: Did you do anything outside of SmartWings’ standard recommended procedure to get the blinds working? Any quirks, workarounds, or tricks you learned along the way that weren’t in the official documentation?No, the blinds included easily…nor quirks or workarounds.
  6. What firmware version of the SmartWings Homey app are you running? (Current is v0.5.0)I am running the current version (0.5.0).

My current setup: blinds are 6 feet from the hub with direct line of sight, and I already have multiple mains-powered Zigbee router devices (SONOFF S31 Lite ZB) paired and working. So at least on paper the mesh should support the blinds without additional infrastructure — which makes your repeater observation all the more interesting if it’s actually mandatory for SmartWings Zigbee blinds to commission properly. My hub is on a different floor entirely; however, I do have a Homey Bridge ~20 ft away. I also have ThirdReality Zigbee Smart Plugs close by (which act as a Zigbee range extenders) and Zigbee Smart Bulbs withing 15 feet that act as an extender. Despite the proximity of these “supposed” extenders, I continued to have occasional probems until I installed the Aeotec Range Extender ZI.

PS – I also moved from SmartThings to Homey Pro (though I was already on Homey when I installed the SmartWings shades). Of note, when I moved from SmartThings, I had to factory reset a few of my Zigbee devices to get them to include. Assume you’ve done this with the blinds?

Also a heads-up: I called SmartWings support yesterday and was told the 2026 is NOT compatible based on their website compatibility chart (which lists only the 2023 and mini). They directed me to email for confirmation, which I’ve done but haven’t heard back yet. Your confirmation that the 2026 DOES work is huge — SmartWings’ own customer-facing information is misleading. Yes, they are definitely incorrect. The 2026 is absolutely compatible. It basically uses the same radios as the prior version, just with a few changes (like more memory). No reason it shouldn’t work.

Really appreciate you taking the time to respond.

25

Response is red below. :wink:

On 6/18/2026 11:39 AM, Ken Hansen wrote:

| | Ken_Hansen
June 18 |
|----|----|

Thanks @MarkG, this is incredibly helpful to hear and gives me hope that the 2026 isn’t fundamentally incompatible.

For context on my situation: I originally installed my SmartWings Zigbee blinds (Model WM25/L-Z) on SmartThings, then migrated them to a Homey Pro Early 2023 where they worked reliably for over a year. I’m now upgrading to a Homey Pro 2026 and the blinds will NOT include. The inclusion process creates a Zigbee node (visible in Developer Tools with the proper WM25/L-Z model identifier), but fails at the device interview phase with a 36% Tx packet error rate. Other Zigbee devices on the same network (SONOFF S31 Lite ZB plugs, IKEA TRADFRI) show 0% errors and work perfectly. I checked Developer Tools and my SmartWings Zigbee shades show 0% packet error rate (that number was definitely higher prior to adding the Aeotec Range Extender ZI, though I don’t recall the specific numbers).

Your mention of the Aeotec Zigbee repeater is really interesting and could potentially be my fix. A few questions if you have a moment:

  1. Which model SmartWings Zigbee blinds do you have? (Roller, cellular, zebra, etc., and the motor model number if you have it) ********<My Zigbee Shades are Zebra shades ( Zebra Shade Blinds | Motorized 85% Blackout 95mm Phoebe - SmartWings ). I see nothing that specically states a motor model number–just that it’s a battery-powered Zigbee motor.
  2. Which Aeotec repeater specifically did you purchase? (Aeotec Range Extender 7, or a different model?) **********The Aeotec Range Extender 7 is for Z-Wave only (I’m using those for my Z-Wave devices). I purchased the Aeotec Range Extender ZI for Zigbee ( Zigbee Repeater (Range Extender) - Aeotec , Model number ZGA001-A01). It’s $30 on Amazon.
  3. Important sequence question: Did your SmartWings Zigbee blinds initially include successfully without the repeater, and the repeater only fixed occasional unresponsiveness afterward? Or did you have to add the repeater BEFORE you could complete initial inclusion? *********Yes, my blinds included successfully without the repeater/extender. The Aeotec Zigbee Extender just fixed my occasional unresponsivness and elminated my TX errors.
  4. Roughly how far is your setup — hub to repeater, and repeater to blinds? *******The repeater is ~15 - 20 feet from the furthest blind.
  5. Most important question: Did you do anything outside of SmartWings’ standard recommended procedure to get the blinds working? Any quirks, workarounds, or tricks you learned along the way that weren’t in the official documentation? ****** No, the blinds included easily…nor quirks or workarounds.
  6. What firmware version of the SmartWings Homey app are you running? (Current is v0.5.0) ******I am running the current version (0.5.0).

My current setup: blinds are 6 feet from the hub with direct line of sight, and I already have multiple mains-powered Zigbee router devices (SONOFF S31 Lite ZB) paired and working. So at least on paper the mesh should support the blinds without additional infrastructure — which makes your repeater observation all the more interesting if it’s actually mandatory for SmartWings Zigbee blinds to commission properly. ****** My hub is on a different floor entirely; however, I do have a Homey Bridge ~20 ft away. I also have ThirdReality Zigbee Smart Plugs close by (which act as a Zigbee range extenders) and Zigbee Smart Bulbs withing 15 feet that act as an extender. Despite the proximity of these “supposed” extenders, I continued to have occasional problems until I installed the Aeotec Range Extender ZI.

******** PS – I also moved from SmartThings to Homey Pro (though I was already on Homey when I installed the SmartWings shades). Of note, when I moved from SmartThings, I had to factory reset a few of my Zigbee devices to get them to include. Assume you’ve done this with the blinds?

Also a heads-up: I called SmartWings support yesterday and was told the 2026 is NOT compatible based on their website compatibility chart (which lists only the 2023 and mini). They directed me to email for confirmation, which I’ve done but haven’t heard back yet. Your confirmation that the 2026 DOES work is huge — SmartWings’ own customer-facing information is misleading. ****** Yes, they are definitely incorrect. The 2026 is absolutely compatible. It basically uses the same radios as the prior version, just with a few changes (like more memory). No reason it shouldn’t work.

Really appreciate you taking the time to respond.

26

Thanks @MarkG — your detailed answers and the compatibility confirmation were invaluable.

Your PS about the SmartThings migration prompted me to do one more decisive test. I figured if range or mesh was the issue, I should eliminate that variable entirely.

The test:

  1. Factory reset both blinds twice (to be sure)
  2. Re-paired remotes and set upper/lower limits per SmartWings procedure
  3. Confirmed both blinds at 100% battery
  4. Reset the Homey Pro 2026 Zigbee network completely, let it settle 2 hours
  5. Placed a Third Reality 2nd gen Zigbee plug as a router 6 inches from the blinds
  6. Attempted inclusion

Result: Both blinds failed inclusion with the same error. Developer Tools confirmed the inclusion path routed through the Third Reality plug at 6 inches. The 36% Tx packet error rate during the device interview phase persists even with a router essentially touching the blind.

So I think this rules out range/repeater as the solution for my specific case. The Aeotec wouldn’t help with initial inclusion when a router 6 inches away can’t even commission them.

My WM25/L-Z roller motor model appears to have a specific Zigbee interview issue that your Zebra shade motors don’t share. Different model = different motor firmware = different interview behavior.

I’ve sent this conclusive data to Drenso (the app developer) and am still waiting on SmartWings support to reply about the WM25/L-Z motor specifically. Will report back if either yields anything useful.

Thanks again for the help — even narrowing down what ISN’T the problem is hugely valuable.

27

You’re an exceptionally good troubleshooter! Wishing you the best of luck…and thanks for the useful and engaging exchange of information.

28

Hi @Ken_Hansen,

Looks like you’ve hit a known issue with the Zigbee motors, which indeed breaks the pairing flow. This is related to the device not fully resetting it’s settings even after a factory reset is performed. To be able to reset the relevant settings, you would need to disable the Smartwings app on your Homey first. Then you should be able to add the device as a unknown zigbee device (select the zigbee option when adding a new device).

Afterwards, you need to navigate to Homey Developer Tools and identify the rollerblind in the table. Click the menu on the right and select bindings. You should get a table with a couple of rows, but you might need to click the button on the rollerblind before it loads. The screen looks like this:

image
image1354×806 49.3 KB

Then click “Restore bindings”, after which only two rows should remain. When that is the case, you can remove the rollerblind from Homey, and re-enable the Smartwings app to add the rollerblind again, but now using the Smartwings app.

I will be adding this to the FAQ in the start post as well, as it seems to be a quite common issue.

Regarding the SmartWings support communicating that it isn’t compatible with 2026 Homey: absolutely not true. The 2026 is internally completely the same as the 2023 version, it only differs in storage and RAM. They are probably just following an outdated wiki for their answer. They should also have forwarded you to the official support for the Homey app; that would probably have saved you some time.

29

Thanks @drenso — your procedure worked perfectly.

For anyone hitting the same SmartWings Zigbee inclusion failure on Homey Pro 2026 (or any Homey hub really), here’s a clean summary of what worked:

The fix:

  1. Disable the SmartWings app in Homey (More → Apps → SmartWings → disable)
  2. Factory reset the blind (P1 button 14 sec hold → motor jogs 4 times → red LED confirms)
  3. Wake from sleep (P1 hold until 1 jog), then pair remote and set upper/lower limits per SmartWings standard procedure
  4. Add as a generic Zigbee device in Homey — Add Device → Zigbee → follow prompts
  5. Navigate to Developer Tools → Zigbee and find the blind in the node table
  6. Click the menu (⋮) on the right and select Bindings
  7. You’ll need to press the button on the blind to wake it before the bindings table loads
  8. Once the table loads, click “Restore bindings” — the table should reduce to two rows
  9. Remove the rollerblind from Homey (still as the generic Zigbee device)
  10. Re-enable the SmartWings app
  11. Add the device again — Add Device → SmartWings → follow normal inclusion procedure

Mine paired cleanly on first attempt after going through this procedure. No more 36% Tx error rate during interview, no more “Unable to connect.”

Root cause per @drenso: the motor wasn’t fully resetting its internal Zigbee settings during a normal factory reset. The disable-app / pair-as-generic / restore-bindings sequence forces that state to clear properly, after which standard SmartWings inclusion works as expected.

Also worth noting for the community: @drenso confirmed the Homey Pro 2026 IS fully compatible with SmartWings Zigbee blinds, despite what SmartWings’ own website compatibility chart suggests (it lists only the 2023 and mini). The 2026 hardware is internally identical to the 2023 with only storage/RAM differences. SmartWings phone support is reportedly working from outdated documentation — if you call them and they tell you the 2026 isn’t compatible, that’s incorrect. Direct any Homey app questions to SmartWings’ official Homey app support instead.

Really appreciate Drenso for the detailed walkthrough and for committing to add this to the FAQ. This was a significant blocker for me and the official documentation didn’t cover it anywhere. Glad to have it resolved.