Hello, Today I received my first Homey, the Homey Pro (2023 model). I was excited to start using the Homey, but unfortunately I cannot seem to connect any Zigbee devices that are further away than ~3 meters, tested without any obstructions in place. I tried physically placing the Homey Pro as close…

The Zogbee range is for sure not a problem - can you share more - you did migrate from HP19? From backup or from scratch? Have you done PTP? Can you share your Zigbee view from Developer interface? Have you done maintenance - repair on migrated devices?

[image] Sulema_Maliska: However, looking at my home network I found that the Homey Pro is still using the wireless connection What have you answered during setup? Does you HP23 got two IPs or one? If one, have you connected Ethernet adapter correctly?

[image] Sulema_Maliska: Is there any chance removing the plastic film from the top of the Homey Pro improves the range? Transparent one? You can remove it , it does nothing however [image] Sulema_Maliska: At this point I am seriously considering returning my unit so I haven’t removed it …

Also you’d know it’s antennas are at the bottom side of Homey. Avoid metal surfaces, nearby speakers etc. Also don’t forget to tune your wifi and zigbee channels! ZigBee and Wi-Fi Coexistence ZigBee transmits on the same part of the 2.4 GHz spectrum as Wi-Fi, and when both protocols ar…

Thank you for your reply Peter! Changing the USB-C cable worked, the device now has a wired connection. As for tuning the WiFi and Zigbee channels, this is the channel interference for 2.4 GHz: [image] Unfortunately all but a few of these are my neighbours’, would this be a problem? I found an ol…

Thank you for your replies Sharkys. To answer your questions: This is a fresh install as this is my first time using Homey. I have not done anything other than the basic steps the set-up wizard takes you through. The Homey Pro now has two IPs. Changing the USB-C cable worked :slight_smile: If remo…

[image] Sulema_Maliska: Developer Tools it states Channel 25 It’s sideband interference, still it shouldn’t result in such catastrophic loos of range. [obrazek] Btw also interesting reading - interference between zigbee and wifi frequency 2.4ghz - Haade.fr Can you share view from Homey De…

You’re welcome! [image] Sulema_Maliska: Changing the USB-C cable worked Please report to Athom, there’s something odd with some USB cables [image] Homey 2023 stuck on wifi selection, no lan offered during setup Questions & Help Welcome to Cablegate face…

Thanks again for your reply. When looking in the mobile app under Settings, The Homey version says 10.0.0. There are no updates available. Looking at the link you send: [image] The Zigbee lights I tested are 1 and 2. Is there anything wrong in the image above that would be solved with a factor…

Thank you for the link, I have reported the issue to Athom Support!

Zigbee low range

Questions & Help

Peter_Kawa August 4, 2023, 12:02pm 9

You’re welcome!

Please report to Athom, there’s something odd with some USB cables

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Zigbee low range

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