Web app: How to change/register "my addresses"

Questions & Help
1

How do I add my correct address in the Web app. Under My account → my addresses → it says “You do not have any addresses yet”.

I have also tried both automaticly and manually settings to set my location in the mobile app → settings → location.

2

I think that is just setup when placing an order using the Athom store. It is not related to Homey location.

1 Like
3

Thanks. That seems correct. Placed a new order in the web shop, registered my address, and aborted at the stage for payment. Now my address is back.

4

For what it is worth, I tried to make an order, populating my home address and then backing out without committing the order. This method apparently no longer works. I still have no address populating “My Addresses”. Does anyone have any suggestions for getting my account populated with an appropriate address. I have tried moving my location within the homey app and then typing in my address. It finds the correct location on the map, however if I close location and reopen it, the address is not displayed, nor does the address populate under the “My Addresses” section of my account.

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6

Did you get this resolved ? I have the same problem.

7

I just tried on Android with Homey app 9.0.0 on HP 23 and I was able to successfully change the address. Even after killing and restarting the app, my new adress was registered as expected.

It’s under … more, settings, location.

The other one under account is only for administrative / delivery purpose

8

No. I was never able to resolve the issue…

9

Android or iOS app?
Are you trying to update
a) address for automation / home presence? (mobile app → settings → location.
or
b) the other and unrelated address for orders / administrative purpose (under account)
As I said earlier it works for me on Android. Maybe a bug related to the iOS app?

Edit: just saw in the title of the Topic this is about the Web App. Once again, I tried, and I was able to update the location successfully from there. Search for an address is located at the bottom of the page on the Web App but you can also manually click on the desired location on the map to change it. It worked for me (using Edge) and it is also reflected in the Mobile App.
Keep in mind this is NOT about the address under Account