Suddenly yesterday at some point, The Tuya App seems to have lost connection. I do see all my devices in the Smartlife App, but in homey they are now not responsive.
I’ve tried to reconnect by adding a new device, but its just “searcing”.
Any ide on how to fiks this?
Still truble yesterday and today.
I would uplade a screen Capture when i restart the official tuya app. But it seems like i cant upload video?
Tryed repair on every device. But it just helps like for 30 min. Then all is offline again. In tuya/smart life app all is good
It’s a known issue and currently being worked on, according to @drenso
To give you guys a quick update on this matter: we are aware of this issue, there is no need to contact Athom support or us. We’ve had dozens of emails already, and every additional mail we get means more time spent sending the same answer that cannot be spent on the investigation.
Rest assured, we’re looking into this! But with it being the holiday season the timing is also a bit unfortunate. We are checking what the exact root cause is; while we currently still believe that it is related to t…
