To give you guys a quick update on this matter: we are aware of this issue, there is no need to contact Athom support or us. We’ve had dozens of emails already, and every additional mail we get means more time spent sending the same answer that cannot be spent on the investigation.
Rest assured, we’re looking into this! But with it being the holiday season the timing is also a bit unfortunate. We are checking what the exact root cause is; while we currently still believe that it is related to the Tuya servers, we’re also investigating whether there is a specific issue with the latest release.
We’re working on it!
