Hi,
I.ve bought a homey today. Running setup i got an error after connection tot wifi was succesfull. The firmware server was “degraded” (athom status). That server is fine now and i seem to get one step further but now it reports “The access token was not found” on the page searching for firmware.
There was a failed node in our main cluster, which caused irregular and occasional problems. The node failed to trigger automatic replacement because it was very slow but still functional. It has been replaced and the problems should be resolved now.
Hi Rob, did you get this solved? Having the same issue here in Norway at a mates house with his new Pro also…
Be great if you could let us know how you solved it (if you did) please.
Hello Mitchell,
The problem has now been solved for me, the following is what I did;
Installing (via my iPhone) didn’t go well for me and I had 2 Homey Pro’s in my account (whereas there should only be 1), deleted everything and I kept having the same error code.
Then I started the installation again with my iPad and everything went well.
in my case I had to install via a (cloud) backup, that too eventually went well.
Hopefully it works the same for you via installing whit another device.
Hi Robert. Thanks alot for the reply. I found out the same last night as well. Using an Android device it was simple to set up with no error messages. Weird that the problem was linked to iphones. But good to have it up and running now !