Cannot Activate a New Homey Pro (Early 2023) in first time install

Thank you for the quick response.
I actually thought about that; and connected to a t-mobile hotspot - with ample signal; and it still didn’t work. No firewall - or any special configuration
It acted like it was going to work; did a firmware upgrade and just sat there for over an hour

Would it just be quicker to order another one and send this back?