This is a community forum and your posts, questions and suggestions will not be read by Athom. You can read more about this here Welcome to the forum.
For support issue resolution or suggestions, first have a look at https://support.athom.com and if you cant find an answer there then you create a new ticket here https://support.athom.com/hc/requests/new.
If you need help in how to create a support request you can find more information here.
