Hi,
Within Athom’s last weeks newsletter there was this Neato D3 vacuum cleaner offer, bought it and had it delivered the next day. So far so good. And the thing seems to do it’s job fine as well, except for the connected part… and that is why I wanted it for, homey to rule everything. Who doesn’t want to say “Okay google, start vacuum cleaning”?
I first installed the neato app and created an account. Powered off the robot, powered it back on setting it to pairing mode and that all worked fine. The app indicated there was a new firmware, but clicking “install” kept saying: “robot needs to be docked”, while it was docked and loading. Could not get it to upgrade the firmware, but the commands worked from the neato app.
Now I installed the Homey Neato app, adding the vacuum cleaner worked fine as well and now the Google assistant integration works I’ve setup a virtual device to start the start/stop flow and could ask Google to start / stop vacuum cleaning.
This worked for some minutes. After that a red exclamation mark apeared to my homey device within the details “Neato API not reachable”. Also the Neato app could not connect anymore. I removed everything, performed all steps again, everything was working great… for some time, until the same issue came back again.
The vacuum cleaner is on and within it’s docking station. Why do both the Neato app and the homey neato app mess up communication with it? (or why does the vacuum cleaner stop responding?).
I’d like to know if this is an device issue, if so I could still return it within the 14 days returning period, but hope to get this resolved.
