Just received another update from Neato support. My WiFI is dualband, the robot works sometime, so don’t think that that is the issue. I have 3 UniFI accesspoint to cover WiFI throughout the entire house, can stream a video uninterrupted from downstairs toilet to jumping on the roof. While testing the robot is next to the AP. Don’t think I’m getting any further with their supportdesk.
*Connection issues are most likely about router settings being incorrect and Wi-Fi signal strength being weak or lost in some places in your home. *
Your robot model D3 Connected can perform only on 2.4Ghz network. So setting your router to that frequency would be recommended.
As for the rest of the troubleshooting steps I suggested, if you are unsure on how to set it up, please contact your internet service provider. They should guide you trough setting up the channels on your router. However, take note about previous router settings before changing them in case they are needed again.
Let me know if the issue still persists, I will then know more about it and see what we can do to resolve it.
