Matter devices keep falling off network after months of stability

[DirkG]

I really can only repeat myself:

Issues with zigbee soil sensors

As I said already, it’s a Homey problem. That’s why I’d like to ask you to contact Athom Support instead of any device manufacturers, so that Athom will finally do their damn job. Btw, have you reset your Homey’s Zigbee network yet, like an Athom employee suggested on Slack? I haven’t had a chance to do it yet because I’ve been so busy.

If it really is a Homey issue, Athom handles everything related to Matter and Matter over Thread.

@Ruuduitdegraaf

Can it be that a Homey firmware or App update caused the issue?

Maybe, of course. The firmware update v13.1.0, released on March 30, 2026, included numerous changes related to Matter and Matter over Thread:

(Source)

@Ruuduitdegraaf

Do you have auto update set to ON?

I have disabled ALL automatic updates. I also keep track of all updates so I can trace back to some extent whether a particular update might be causing problems.