Dear Sir/Madam,
I am experiencing an issue while trying to add one of my three air conditioners to the Gree app for Homey.
The affected unit is:
- TOSOT Split Air Conditioner Clivia GWH12AUCW
Problem Description
When I add a new device in the Gree app and enter the static IP address of the air conditioner, I receive the following message:
“No response from device.”
If I choose to skip the UDP scan, the device is added as a tile in Homey, but it is displayed with the following messages:
“Unknown device” and “Your air conditioner is offline.”
When I check my home network, I can confirm that the air conditioner is connected to Wi-Fi and the connection is active.
In addition, the air conditioner can be controlled without any issues through the Gree+ app using the same Wi-Fi connection.
Technical Information
- Homey Pro (Early 2023)
- Gree App version 1.2.1
- Air conditioner: TOSOT Split Air Conditioner Clivia GWH12AUCW
I hope you can help me resolve this issue. If you require any additional information or log files, I will be happy to provide them.
Thank you in advance for your time and support.
Kind regards
