Hi, Because back-ups keeps failing after after multiple conversations I had with Homey support, I want to perform a back up restore (through factory reset) to see if this fixes the problem. I followed the steps in this topic . Everything works as planned till step 5. The following step is grayed o…

This should work… [image] [Factory Reset] Why does the "Next" button stay disabled? Questions & Help I think using Firefox browser is key

Homey factory reset fails

Peter_Kawa December 21, 2021, 8:28pm 4

This should work…

Topic		Replies	Views
[Factory Reset] Why does the "Next" button stay disabled? Questions & Help homey-pro	3	713	December 17, 2021
Recovery Mode and factory reset not working Questions & Help	6	1727	April 24, 2021
How to restore a Backup? No Restore Function for me Questions & Help	7	1222	February 25, 2022
Can't get old homey to work Questions & Help	9	659	June 20, 2022
Can't restore my back-up / backup herstel gaat fout Vragen & hulp	15	386	April 7, 2025