Hi, Because back-ups keeps failing after after multiple conversations I had with Homey support, I want to perform a back up restore (through factory reset) to see if this fixes the problem. I followed the steps in this topic . Everything works as planned till step 5. The following step is grayed o…

This should work… [image] [Factory Reset] Why does the "Next" button stay disabled? Questions & Help I think using Firefox browser is key

First hit “Connect” (to HomeySetup) when it pops up. And use Firefox browser

Hi, Thx for answering. I did homey setup appears when I’m connected to WiFi but when I connect to homey directly, I can’t click next as showed above. Maybe I miss what you mean.

Wow, that did the trick. Athom advises Chrome, but as it seems, the installation/setup wizard only works in Firefox. Thanks a lot!

Hi Peter, Any advice when I can’t pass the update step? I choose the option to not install updates, because it was hanging on the step en then the only screen I see is: Please wait… (url: Homey Setup )

Homey factory reset fails

Questions & Help

Peter_Kawa December 21, 2021, 8:28pm 4

This should work…

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Homey factory reset fails

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