Help caméra Ajax

[Bgosset]

Hello,

I would like to report an issue with the video stream from my Ajax camera in Homey.

Environment

• Homey: Homey Pro (2026)
• Ajax app for Homey: (latest available version)
• Hub firmware: 2.40.121
• Ajax NVR firmware: 2.740
• Ajax DomeCam 5 MP firmware: 2.876

Issue

The Ajax integration works correctly for all security devices:

• Door/window contacts are reported correctly.
• Motion detectors update their status correctly.
• The camera is discovered and appears in Homey.

However, the video stream never loads. The camera tile only shows a black screen.

Error

The Homey log reports:

timeout after 10000ms

Additional information

• The camera works correctly in the official Ajax application.
• The Hub, NVR and camera are all online and operating normally.
• Only the video stream fails in Homey; all other Ajax devices communicate correctly.

Could you please let me know:

1. Is the Ajax DomeCam 5 MP fully supported for live video in the Homey Ajax app?
2. Is this a known issue with the current version?
3. Are there any debug logs or diagnostic steps I can provide to help identify the cause?

I would be happy to perform additional tests if needed.

Thank you for your work on the Ajax integration.

BG

[smarthomesven]

Please report your issue in the app topic:

[APP][Pro] Ajax Security System

Hi everyone, I’ve created this topic as a central place for feedback, feature requests, and support questions related to Ajax Security | Homey If you run into a problem, please reply here with as much detail as possible, for example: Your Homey model and firmware version App version Which Ajax device or feature is involved What you expected to happen What actually happened Any relevant error messages or screenshots Feature requests are also very welcome. If there is a device, capability, fl…

[MikeTango]

Hi, please install : https://homey.app/nl-nl/app/com.ajax.security/Ajax-Beveiligingssysteem/test/

1. Leave the live-view mode set to Automatic.
2. Leave Automatic H.264 compatibility enabled.
3. Try opening the stream once.
4. If it still fails, immediately submit an app diagnostic and send me the diagnostic ID

Best is to send your response in the thread Sven linked.

Greets

[Bgosset]

Thanks for the informations.

But same problem !

[MikeTango]

Thanks, I didn’t receive your diagnostic report. I’ve been troubleshooting with another user in the linked topic by Sven and he’s gotten all cameras working. It might be best to continue the conversation there.

edited: I just got a report but its saying version App Version v1.0.287. Please install this version until the final version is approved to have the cameras working https://homey.app/nl-nl/app/com.ajax.security/Ajax-Beveiligingssysteem/test/