Hi everyone,
I’ve created this topic as a central place for feedback, feature requests, and support questions related to Ajax Security | Homey
If you run into a problem, please reply here with as much detail as possible, for example:
- Your Homey model and firmware version
- App version
- Which Ajax device or feature is involved
- What you expected to happen
- What actually happened
- Any relevant error messages or screenshots
Feature requests are also very welcome. If there is a device, capability, flow card, or setting you would like to see added, please describe the use case so I can understand how you would like to use it.
I’ll use this topic to collect feedback, track issues, and share updates when improvements or fixes are available.
Thanks for helping improve the app!
Hi there!
I installed yesterday the app (Homey Pro Early 2019 - Version 13.2.2), but I can’t link my Ajax installation.
Email and password are correct and I use the official Ajax mobile app, but when I try to setup the Homey App I get the following error. I tried both under my home WiFi and out of the network, but the result is the same.
Mu hub is an Hub 2 Plus Jeweller.
Thanks in advance for your help!
Hi, this sounds like most likely a getaddrinfo/IPv6 quirk on the Homey Pro Early 2019 (the older hardware), or maybe the homeys dns config. I’ll push a fix here which I’ll release in a few days but you can try and hopefully it’ll solve the problem: Ajax Beveiligingssysteem | Homey
Hi! I confirm with the test App I succesfully got connected!
Waiting for the official release, thanks! 
Hello,
Could it be that I don’t see any movements on my motion sensors?
I do see door contacts.
This would be great if this works for things like lighting, etc..
Homey Pro (Early 2023) — 13.3.0
Versie 1.0.230
Thanks in advance!
Unfortunately Ajax motion detectors are security sensors, not general occupancy sensors. The Homey app can only show motion when Ajax reports a motion event. Normally Ajax reports motion from these detectors when the system/group is armed, or when the detector is configured as Always active in Ajax.
If Always active is enabled, the detector acts as a 24/7 alarm zone, so motion can trigger the Ajax alarm even when the system is disarmed.
Door contacts are different: Ajax exposes their open/closed state regardless of arm state, so those can be used more reliably for Homey automations while disarmed.
Hi Mike. Is there any info if the Ajax water stop is supported?
Yes and no (it does it via flows), but I’ve just added it to this latest test build. I do need someone to test it out though before releasing.
Test build: https://homey.app/nl-nl/app/com.ajax.security/Ajax-Beveiligingssysteem/test/
Ok, thanks. My neighbour is making the decision for purchasing the product within some days. I will let him know that there will/might be options with the homey to operate the device. Downside is that there is no flow control. Ajax relies on leak sensor detections. Will let you know if the purchase is a go.
Phil.
Just reported back, the ajax waterstop will be ordered. Install date, somewhere in July. You have time?
Time for? To clarify I don’t have the device so I don’t know if it can be controlled by homey, it seems like it by looking at the app but it’s a big maybe.
What I intended to say is that it will take some time for actual testing (delay). Hope you have that time to wait and be able to test..
Oh no problem, I read any messages here 
I’d set it up as something like;
Alarm triggered → start loop
Loop iterates → toggle/flash light group
Alarm restored OR Hub disarmed → kill loop → turn lights off
But for these scenarios it’s best to physically try it out.
@MikeTango everything working nicely, thanks
Hi! TY for you effort!
Why camera is not available? And how can reliably be triggered when a human passes by? Looks like it is not working as well
Hi Riccardo.
Could you do the following:
A ) Go to the actual Ajax Security App on your phone or other device and see if the camera’s privacy is setup correctly : space setting → privacy → users → select the user you use for homey → photos and videos permissions → select the camera(s) you want and toggle watch camera livestream.
B ) Install https://tools.developer.homey.app/apps/app/com.ajax.security/build/191 and try removing and adding the camera again to see if it works.
C ) if all of those steps fail in any way, could you: 1 ) remove the camera from homey 2) add it again 3) click on diagnostic report so it gets send to me 4) report back to me that you made a diagnostic report. All should be done via the test version : https://tools.developer.homey.app/apps/app/com.ajax.security/build/191
Much appreciated
TY very much for the prompt reply! 0af26cc8-5ce3-4f19-b1b2-024309f2da12 Here it is
Thank you for taking the trouble to do these steps, could you try this version and see if it fixes it and if not do the same steps under C) but with this new version: https://homey.app/nl-nl/app/com.ajax.security/Ajax-Beveiligingssysteem/test/
