Cannot connect Netatmo smart smoke alarm

Hello all.

This is technically not a problem with Homey, or any of the apps, but I am hoping that someone here has had the same problem connecting as I have, and did find a solution. Or that the combined braintrust I have found here can help me figure out my next step.

So I want to connect a Netatmo Smart Smoke Sensor to Homey. Unfortunately, you can’t “just connect” the device like any aqara device. First you have to register the device in the Netatmo Security app, and once that is done, you can add the device to Homey by letting Homey log in to your Netatmo account.

And this is where the problems begin. I am using an iPhone. Netatmo has decided that in order for me to add my device, I MUST use apple homekit (I don’t for anything else, so this is a bit annoying). And I can manage to register the device withint homekit, but after the device is added in homekit, it should also be added in the Netatmo Security app. But the app instead gives me an error message stating “Accessory is not Netadmo manufactured”.

So I am left with the device registered in homekit, and not in the app (and there not on my netatmo account). And since it’s not present on the account, I cannot add it to Homey.

I have send a message to Netatmo support around 48 hours ago, but as of now, I have not received a reply.

Please help :slight_smile: