Devices unable to add or leaving Homey Pro (Early 2023) is a Homey pro software issue, since network management is handled by the Zigbee core (outside reach of this app).
Please report these issues to Athom, as instructed in the app based on your early access program.
When devices are added successfully, remain connected but are not functioning properly, please report these issues here.
This holds for all Zigbee or Z-wave based apps, not only for the Aqara app.
If devices stop reporting, please check if you’re using a powerful enough power supply and that the device still has a network address in the Zigbee overview at tools.developer.homey.app/zigbee
It is a known issue that certain Zigbee devices loose their network address. This was an issue at the early introduction of Zigbee on HP2019 and again has to be resolved by Athom on the HP2023…
