[APP] Aqara & Xiaomi Smart Home - A different kind of Smart Home solution (Zigbee App)

Many ideas… but there are many parameters not shared by you. Please read around and if not successful, simply contact Athom, with generating diagnostic ID .

Some good start :

https://support.athom.com/hc/en-us/articles/360019238179-Updating-from-4-2-to-5-0