[APP] Wiser - Schneider Electric – plain and simple!

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Wiser - Schneider Electric – plain and simple!

Central topic for questions/discussing the Wiser App. You can use this topic to ask questions and share your experiences with the devices from Wiser.

This thread is not actively monitored by Wiser or Drenso. For official support use the e-mail link in the AppStore Support Contact ».

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Are you planning on adding long press to the wireless switch with 2 relays ?

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Hello Jacob,

Please follow the app maintainer 's instructions on how to get in touch, in post 1. Thanks.

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Hi I have Homey Pro 2026 and I can’t connect any of the two Wiser I have “Connected Socket Outlet” and “Connected Socket outlet”

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Hi,

I’m a professional Homey installer and I’ve just deployed a Schneider Electric Wiser outdoor motion + luminosity sensor (commercial ref: CCT564119) with a Homey Pro 2023.

The device pairs successfully over Zigbee but is only recognized as a generic Zigbee device — it is not picked up by the Wiser app. As a result, I lose all state feedback (motion detection, lux level), which is critical for this type of device.

Here are the Zigbee identifiers as shown by Homey:

modelId: W564100 manufacturerName: Schneider Electric (to be confirmed — I’ll update if different)

Technically, this sensor uses the IAS Zone cluster (0x0500) for motion reporting and the Illuminance Measurement cluster (0x0400) for lux. Without proper IAS CIE enrollment, Homey never receives the motion alerts.

Would it be possible to add support for this modelId (W564100) in a future update? The device is Zigbee 3.0 certified and should be straightforward to integrate.

Happy to provide any additional technical details, logs, or run tests if needed.

Thanks a lot for your work on this app!

Romain

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Please read post 1 of this topic again.
(Posting your request here is not making any sense).