I don’t think the fact that the trial period expired is the cause for Tuya to stop working.
My Tuya devices were working just fine. To see if my battletron lights would start working, I checked the trial and noticed the trial period expired quite a while ago. I requested to extend and the next day it was extended.
Weird that for me this is still working. For the people that have issues: any of you also still have a non expired trial?
Same here.
I think something has happened in the app or at the Tuya side.
So everything worked despite expiration of the trial period? I did have that till last evening.
And after renew the trial period, everything worked again? Or still having troubles with some devices?
Yes. Exactly that.
After renewing the trial period everything still worked. I had no issues whatsoever. This was an attempt to see if it would make the battletron lights better controllable
I have received some info with one of the cards on image 2 so I think I can go further with that.
I have added a Zigbee Tuya sensor via Tuya cloud to Homey and did not set any card for that to get info but I get every few minutes all kind of unwanted info from the sensor in my Homey timeline.
No idea why because there is no automation set in Tuya and not in Homey.
Works again for me. I did renew the iot core on Tuya Developer site a while ago, not sure if that did the trick. Restarted the Tuya Cloud app and it started working again
Me too. Extended the trial period this morning, waited a few hours, restarted the Tuya Cloud app on the Homey and everything works again.
Looks like Tuya checked the expired trial periods.
Hello,
i also have problems with all the devices in the Tuya app that won’t work anymore with my Homey since yesterday evening. looking at the experationdate is say’s “in service”
Where can i find “extend trial period” ? i even thought i payed for this application
Thanks Marcel
How do you exactly renew?
I simply cannot find that option…
My tuya devices also stopped working since yesterday, they work in the tuya app but stopped in Homey.
A restart of Homey or only the Tuya app has no effect.
Who can help to fix this?
Login to the tuya website and on the left go to
cloud => cloud services
IoT core could be be extended, i think that this went offline
thanks, i will try that .
I found and apply for an extend, now waiting if this fixes the problem…
My HA was actually a bit clearer in the cause, here I got the following error:
Failed to retrieve device list. Error 28841002: No permissions. Your subscription to cloud development plan has expired.
I really considering to replace my tuya devices, why is tuya not allowing to connect to the API without this fuss, just retrieve a key and connect, other brands have no issues with API keys…
Agree. Also applied voor extend but this is a hazzle.
Is the other Tuya plugin better to use?
First thing I checked was if it was expired.
It’s not expired so that’s not my problem.
Will try and just restart app.
The cause is the expiring, I extended but this could take a while.
I created a second account and matched this new account to my tuya app login, I updated the new detail in Homey and it worked again. (you are allowed to have 2 different api accounts connected to 1 tuya app account)
So yes it is the expiring issue, I have no idea if the gonna renew and how long this renewal proces is gonna take and how often you may renew…
I think I am gonna try to switch as much as possible to other devices outside the Tuya cloud, this simply ‘sucks’.
Maybe Athom could or should add this app officially to it’s portfolio and purchase for all Homey users the needed access rights to prevent this kind of things.
There is no other Tuya app (wat does the same).
The other one does not support everything and is much harder to setup…
Also it is not the APP what is causing thi but the Tuya policy, you need to pay Tuya if you want to use the Tuya cloud. For a homey developer this is unpayable (believe 55.000 dollar per year) to get more access to the tuya cloud services…
Athom maybe could buy a license for all there users or Tuya may have other/better options to smarthome platforms integrations.
Everything is working again for me also after extending the trial period.
All in all, had a day of trouble with this. Despite knowing it now, quite annoying; still, I’m considering gradually replacing all Tuya items.
Agreed, this is not the best experience. Bummer though, Tuya devices are so cheap. And there are a lot of white label devices out there that are Tuya.
Looks like it is described here:
If like me, you struggled to see anything, on mobile make sure to view as desktop site.
