[APP][Pro] Synology Surveillance Station 2

Apps
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444

I have set a ‘Patrouille’ (patrol?) in Syncology Surveillance station on two camera’s.
If i add the card Activate patrol in homey, homey cant find the patrol name’s.
i’dd restart the NAS but that din’t work.

445

@enkhuppelschoten I don’t understand what you mean, can you provide screenshots? (fyi i didn’t make this app and i’m not using it, only maintaining)

446

@martijnpoppen

I have set a patrol of my garden cam and named it ‘Tuin’

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If i set the tile patrol in homey ‘Tuin’ doesn’t show.

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447

@enkhuppelschoten please send a diagnostic report after reproducing the issue

448

@martijnpoppen you wat the number of the report?
I can’t realy reproduce it, it’s on the flow now and i cant select the patrol i have set in syncology.

450

@enkhuppelschoten thats a full homey report for athom employees

  • :mobile_phone: Via Homey Mobile app:
    More - apps - Synology Surveillance Station 2 - settings wheel right top - send diagnostic report (put your email in the input field to make it easier)
  • :laptop: Via Homey Webapp:
    Settings wheel bottom left - Select Synology Surveillance Station 2 - Click on send diagnostic report
451

i’ve send the numer by dm

@martijnpoppen did you get the number i sent?

452

Hi, I’m unable to connect Synology Surveillance Station 2 v4.2.1 to my Synology NAS.

I have tried HTTPS with 192.168.2.200 on port 5001 and also the QuickConnect direct hostname. Both fail to connect.

The DSM user pellebgb is an administrator and also has Administrator privileges in Surveillance Station. Surveillance Station works normally from my computer and mobile.

Diagnostic report ID:
ddfee43c-6c2d-4bb8-8fda-6afbcfd8d244

Could you please check the diagnostic report and advise what is preventing the connection?

Best regards, Pelle

453

Hi @Pelle_Beglert-Kristi
I see that the reponse returned is a 400 error.

  1. It’s a Synology API error code 400 returned in JSON. For SYNO.API.Auth, API error 400 means the login failed (invalid username/password)

  2. The Synology user user does not have the new Surveillance Station “Administrator” privilege profile. Since Surveillance Station 9.2, this became a requirement for some API operations

  3. MFA/2FA (Secure Sign-In) is enabled for the account. This might cause login failures.