Is it on the latest firmware?
For the live stream, the latest firmware should support being on a different network.
For the still image, that has been support for years.
All the app does is pass on the video url to Homey and it handles the rest. If you don’t see any live video, it could be the protocol that the camera uses is not supported. Maybe try a sub-stream.
It probably has to do with the lack of a TURN server. Athom doesn’t offer a TURN/relayserver as far as I can see, it relies purely on P2P communications. Mobile networks (LTE/5G) often use a cgNAT which can be an issue for direct P2P communications. This is the reason that almost every brand uses a TURN server for that (even the cheap cameras from AliExpress have one), so I don’t understand why Athom wouldn’t have one but I guess it’s related to bandwidth since TURN servers use a lot of internet traffic
I’m afraid I can’t answer that one as I don’t know how Athom provides the internal service. All I can say is it works fine for me and thousands of other users, so they must have something in place that works. When the live stream was first added to Homey it only worked locally, but they fixed that some time ago.
Also, the snapshot image is stored in the cloud and you can view them at Homey Developer Tools . So the Homey app has always been able to view those.
Weird,
But is there a solution for the event triggers? Maybe the manufacturer is not supported at the moment, but I would like to help take care of this. I don’t know what it takes?
Sorry, I’m not sure what you mean?
I’m not aware of any issues that require a solution.
See my first post
Recently I have a Comelit CCTV system with NVR and 2 IP cameras. I was able to add the cameras to the app but unfortunately I can only view images and the movement functions do not work.
Have you turned on motion detection in the Homey device (see the first post of this topic)?
Trying to add a Marmitek Buzz LO doorbell camera, but no image, stream or other info is recorded.
Send a full log to you @Adrian_Rockall . Could you please take a look?
Yes its on.
Hallo, bin neu hier
habe einen Homey Pro 2026 und soweit funktioniert alles.
Auch die Einbindung meiner Foscam Kameras (5 Stk.) über Onvif. Snapshot und Livebilder funktionieren super, aber nur in meinem eigene Wlan. Außerhalb bleibt leider das Livebild schwarz.
Hat jemand eine Idee?
Danke und VGHi, I’m new here.
I have a Homey Pro 2026 and everything works fine so far.
Integrating my Foscam cameras (5 of them) via ONVIF also works. Snapshots and live feeds work perfectly, but only within my own Wi-Fi network. Outside of it, the live feed remains black.
Does anyone have any ideas?
Thanks and best regards
Please translate your post to English, or ask it in the 
Deutsch (German) category
Hi Thomas,
the most likely cause is the video stream itself. ONVIF is used to detect and communicate with the cameras, while the live video is usually delivered via an RTSP stream.
If the stream URL contains the camera’s local IP address, for example 192.168.x.x, it may work perfectly while you are connected to your home Wi-Fi but fail when you are outside your local network.
I would check the following:
I would not recommend opening or forwarding the RTSP port (usually port 554) directly to the internet, as this can create a security risk.
Since snapshots work remotely but only the live stream stays black, I suspect this is specifically related to the RTSP stream handling or video codec rather than the basic ONVIF connection.
Best regards
Hello Asterix, and thanks for your reply.
I have the following Foscam models: VD1, C5M, C2M, X4, and SD8EP, and I am using the Foscam app version V5.3.22_1100. I cannot select H.264 for any of the cameras. I have enabled NVR, yet the live feed remains black.
