[APP][Pro] Roborock Cloud - Intelligent robot vacuum cleaners

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815

Thank you so much for your investigation. I tried repair several times in the past with 3.10.0 where I always ended up with the error code 2010. Now with the latest experimental version I receive different error (1003) when trying to repair. This does not disappear after a reset of the app.

So if the API is broken, would deleting the robot and reinstalling it in Homey help? Or is this something which cannot be resolved as it has to do with the Roborock API itself?

Thank so much anyways for your patience and support.

Kind regards, MatthƤus

816

Hey,

Does it give an error message with it too? I dont recall error 1003.

Thanks

817

It is:

ā€žError: authentication failed: signature error (code: 1003)"

818

Hmmpf, where does that come from.

Could you retry what it does now? Maybe some hickup?

819

@KennyMoens

Sorry my very late reply but I had no time until today to retry.

Even though I could not enter again and again and faced the same error code in homey, the Roborock app on my iPhone worked flawlessly when I logged out and back in.

After checking system permissions in the iOS app I stumbled across the ā€œEmpty cacheā€ button which I thought would not make a difference. BUT to my surprise, when I did empty cache, I could now log in within the Homey app with no error and guess what, I can now find the room names listed :smile:

Here is what I did which could be the solution:

  1. Emptied the cache in the iOS app of official Roborock app (ā€œProfileā€ - ā€œSettingsā€ - ā€œEmpty cacheā€)
  2. Logged out and logged back in the iOS app to check whether itā€™s working.
  3. In Homey Roborock Cloud app, tried the repair and used email, correct localization setting and ā€œauthentication with tokenā€
  4. Waited for successful connection, indicated by a notification from the iOS app that another app logged in to the account.
  5. I think I then also restarted the Homey Roborock Cloud app
  6. Made a flow to use the flow card and successfully found the room names listed

I hope this was the solution :slight_smile: maybe this works for others as well

Anyways, thank you very much for your continued support. Iā€™ll buy you a virtual coffee :wink:

820

Hello! Just got my Qrevo Edge 2 connected to the app. Iā€™m wondering why it is only possible to adjust the mob route (standard, deep+) and not adjust the vacuum route, which has the same options inside the Roborock app? Is it because the mob route flow card also affects the vacuum route?

Thank you!

821

Hey @MrArrow

As far as I know, they are effectively the same. Should you experience that it behaves differently, please let me know, it might be specific to some models then.

Kind regards,

822

Hi Kenny,

I have a Roborock S6 Pure running Roborock Cloud app version 3.12.0 on Homey Pro. After a recent update, rooms are no longer syncing to Homey flow cards.

What I have tried:

  • Disabled local connection

  • Repair device

  • ā€œRefresh room informationā€ maintenance action

None of these helped. The robot itself works fine (start/stop, battery status, cleaning history all update correctly). Only room information is missing from flow cards.

Diagnostics report: 046e17e6-2504-40e4-93ce-7deb3c8864f0

Thanks for your help!

823

Hey @Home_Fam-lunde

Could you trigger the maintenance action and immediately after that submit a diagnostics report?

Thanks,