Unfortunately still same issue, but it takes longer to timeout now <3 (so something was probably fixed but not all of it)
Debug log: 7673b919-f1c7-4023-b010-8502defb6f67
Cheers, feels like it, it looks like it’s to do with a certain protocol. Could you try : https://homey.app/nl-nl/app/com.ajax.security/Ajax-Beveiligingssysteem/test/
TY a lot for staying with me! The camera is the Wifi Ajax IndoorCam PIR
Same behaviour as before: 0794e772-5cdb-48e1-8209-dceddbfd00a4
(Note: also the other BulletCam and TurretCam are not working as well, but the one that I need the most is this one)
A ) Go to the actual Ajax Security App on your phone or other device and see if the camera’s privacy is setup correctly : space setting → privacy → users → select the user you use for homey → photos and videos permissions → select the camera(s) you want and toggle watch camera livestream → Done, this user has permissions for everything since it is the main user
B ) Installed https://homey.app/nl-nl/app/com.ajax.security/Ajax-Beveiligingssysteem/test/ and try removing and adding the camera again to see if it works.
C ) if all of those steps fail in any way, could you: 1 ) remove the camera from homey 2) add it again 3) click on diagnostic report so it gets send to me 4) report back to me that you made a diagnostic report.
Unfortunately I don’t have these devices, so you are helping me and others out by a mile: could you use this new version and if doesn’t work make a diagnostics report again: https://homey.app/nl-nl/app/com.ajax.security/Ajax-Beveiligingssysteem/test/
Here there are! 84f2f920-b676-4c3c-92f1-ceb7467c78eb
Same user experience as before <3
Cheers one more try with this version: https://homey.app/nl-nl/app/com.ajax.security/Ajax-Beveiligingssysteem/test/
Same as before! b439dbe5-7921-4cae-8a64-655c4b7caf4c
Many thank you <3 If you want explain what is going on, even on tech terms
Getting there, try; https://homey.app/nl-nl/app/com.ajax.security/Ajax-Beveiligingssysteem/test/
I’ll have to go fly back now, but if this doesn’t work could you do the same and I’ll get to it first thing when im back home (after some sleep).
Same 
cebce006-05fe-4438-a75a-79dcf91aa780
could you try this version: https://homey.app/nl-nl/app/com.ajax.security/Ajax-Beveiligingssysteem/test/. No need to do all steps, except : go to Advanced → Live view mode → RTSP and leave automatic RTSP setup enabled. If not working, no need to delete anything, just open the camera once and send a fresh diagnostic immediately afterwards.
Much appreciated
not working after forcing RTSP (but this time is very very fast in detecting camera is not working)
46e74181-24fa-4654-bdb8-87402b78e478
Send you a message, hopefully latest version tackles the issue. There’s a feature you have to enable though, please:
- Update the Ajax Security System app to v1.0.313 (or newer). [If Test: “Switch to the test version here: , then update.”]
- Open the camera that wasn’t working → its Settings (advanced/gear) → Live view section.
- Set Live view mode to Force WebRTC.
- Tick Cloud relay live view (experimental).
- Save, then open the camera’s live view and give it up to ~15 seconds to connect.
- Tell me whether you see video — and either way, submit a new diagnostics report the same way you did last time.
Many thank youuuu! I didn’t do what you said and it worked anyway! 1.0.317
I am reporting here the settings:
Live view is working even if audio is sloppy, Last Ajax photo is always black but I don’t know how it works in Ajax so I dunno how it works here:
I tried to request a photo but I have an error:
Now with other cameras is now not working (TurretCamera). Sending you the report: 2d3280ff-3813-44d8-bb22-047a96a16e00
Go and smash it! 
Also, a lot of thanks to you! The reports help a lot, I’ve noticed there are more users with cameras out there but you are the first to reach out / submit bug reports consistently (except for doorbell, user stripfiguur did for a while ).
I’ve included some fixes here for the remaining problems: https://homey.app/nl-nl/app/com.ajax.security/Ajax-Beveiligingssysteem/test/
Seems codex issues, so hopefully will be faster to fix: https://homey.app/nl-nl/app/com.ajax.security/Ajax-Beveiligingssysteem/test/
Debug Log: 0c2e58e2-978b-4d87-8b93-123de8a32c36
No live preview from outside network
I checked from outside my house, and I cannot see any live video, nor take a snapshot.
The error I get is:
No camera image is available. Ajax preview: Ajax did not return a preview image for channel 9c756e2847e6-0; local ONVIF snapshot: local ONVIF snapshot is unavailable; WebRTC frame capture: Ajax edge and Homey viewer do not share a compatible H.264/H.265 passthrough codec variant. Run the “Set up Ajax ONVIF access” Flow action and keep Homey and the camera on the same LAN for the fastest fallback.
if you could try the latest version; https://homey.app/nl-nl/app/com.ajax.security/Ajax-Beveiligingssysteem/test/ Please submit fresh diagnostics if anything still fails — the report will now contain the exact codec/signaling reason rather than a silent timeout.
still not working from remote 5d945d7d-5c76-4f99-8b25-d4a89398d333
No camera image is available. Ajax preview: Ajax did not return a preview image for channel 9c756e2847e6-0; local ONVIF snapshot: ONVIF SOAP fault: Not supported; WebRTC frame capture: Ajax edge does not offer a decodable H.264/H.265 capture codec. Run the “Set up Ajax ONVIF access” Flow action and keep Homey and the camera on the same LAN for the fastest fallback.
cheers, uploaded a new version: https://homey.app/nl-nl/app/com.ajax.security/Ajax-Beveiligingssysteem/test/
