Central topic for questions/discussing the Futurehome App. You can use this topic to ask questions and share your experiences with the devices from Futurehome.
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Does anybody else have problem with using devices from futurehome, there is no problem with getting them inn homey, put after a while I get messages like “something went wrong” or “ couldnt connect to futurehome”
Anyone have any idea?
Please use the app topic
as mentioned at the app page at the app store.
But, in this case, the developer/maintainer Drenso doesn’t monitor app topics, they like you to send them an email message in case of issues.
Yeah, I’ve run into that same issue before with Futurehome devices dropping connection in Homey. It usually happens when there’s a temporary cloud sync issue or if the API token expires after some time. A few things that helped me:
Try reauthenticating your Futurehome account in the Homey app.
Check if your Futurehome hub firmware is up to date — older versions tend to cause those connection hiccups.
If you’re running a lot of automations, spacing out triggers can sometimes help stabilize the link.
It’s a bit finicky, but usually re-linking fixes it for a while.
I have the same issues. Did anyone get a solution? Contacted Drenso, but stopped replying.
Looked up your ticket, but it seems you did not reply to our response from October 13th. Maybe our response went into your spam box?
Note that there was an issue with Homey cloud specifically, which should be solved with version 1.7.12.
Not sure what @Edward_Hammitt is talking about, as this integration is fully local and does not use the Futurehome hub.
This is resolved in version 1.10.1, released a couple of days ago.
Would be super if you could implement firmware updates thru the app , the Futurehome/connecte /tuya rebrand sockets turn themself off after a short time . And there is a fix for that in resent firmware .
This would probably not be possible, as most brands aren’t willing to provide firmware update files. Especially since Futurehome has a hub with a required subscription, I don’t think they will provide OTA files to third party gateways.
The sockets are rebranded tuya , and there is available firmware . Would just be so much easier to update by homey , and not pair it with tuya hub and then back again.
I don’t think Tuya is willing to provide their firmware either. Also, you don’t have to re-pair with Homey. I have all my Tuya Zigbee devices permanently connected to a Tuya Zigbee gateway, and then you can connect them to Homey with the official Tuya app:
Yes that is a solution , but would like to have one zigbee network in my house .
We are away that there are sockets with older firmware that automatically turn off from time to time, which we have indeed identified as a firmware bug. However, we do not have access to the Futurehome firmware files, meaning that unfortunately we also cannot add them to the app to be used within Homey.
