Hi, I am starting to see many of my matter devices is offline/unavailable. Its both on the Nanoleaf and Ikea apps that it seems to go “offline” Do anyone have some idea where I should look to maybe see if its a HP23 issue with Matter devices since IKEA is the new addon to this.

Hi @ulrikb Having used HA for about 4 years previously with more frustration than success I moved to Homey and I have found it to be more stable and far less cumbersome to work with. Hence having NO interest in considering using it now. That said HA may have become more user friendly in recent time…

Let me add another level to this discussion. We are talking about problems that many users currently experience, or experienced before eventually leaving Homey because they felt that their reports did not receive sufficient attention from support. It is therefore disappointing when other users imme…

[image] Pascal_Nohl: They asked for precise logs If only somebody asked for a diagnostic report, haven’t seen anybody do that yet :thinking: Since this is once again turning into a discussion about what Homey should do or how things could be done differently, I’m going to ask one last time t…

[image] Doekse: If only somebody asked for a diagnostic report, haven’t seen anybody do that yet :thinking: I did open a ticket and included a diagnostic report. I was told that the only unusual thing visible in the logs was unstable power, so I should replace the charger and cable. Apparentl…

@Pascal_Nohl , as I’ve mentioned a few times already, I’m genuinely here to help. However, I can only investigate an issue if I have some data to work with. At the moment, I don’t have any diagnostics or other information that would allow me to determine what’s happening on your Homey or identify the…

As promised, I would open the thread as soon as I got more information. And since then @Pascal_Nohl has shared a diagnostic report via DM. I had a look at it together with one of our Matter engineers. Unfortunately, the report mainly shows symptoms rather than a definitive root cause. Nevertheless, …

[image] Doekse: It could have been occupied by another Thread device, Wi-Fi, another 2.4 GHz technology or some other source of RF interference. It could also be power-related, as per this post on a forum that belongs to a different home automation platform that I shan’t mention .

That may also correlate with the power adapter issue mentioned earlier by @Pascal_Nohl . Interesting finding. Disclaimer: I’m by no means an electrical engineer, so take this with a grain of salt. I’m not sure whether an underpowered USB-C adapter, or one supplying a lower-than-expected voltage unde…

[image] Doekse: As mentioned earlier in this thread, when commissioning a Matter-over-Thread device with Homey, there are two options: Connect via Homey: the device is commissioned onto Homey’s own Thread network. Connect via iOS/Android: the device is commissioned onto your phone’s preferred …

[image] 4x4_Pete: I am convinced that simply being a bit more elaborate in the UI will prevent lots of problems from even arising. Don‘t expect users to read anything that is not boldly before their eyes Nobody will read a knowledge base article, when he is desperately trying to get his new gadg…

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