I’m sorry to have to say this again, but I have already told you where you should submit device requests. There are two places to submit device requests. I have already listed both places in this post, including links.
I also pointed you to the Welcome to the forum! post in which those also mentioned.
And as I can see, you didn’t asked [Requests] Homey Pro Community App Requests.
Regarding the official request site by Athom. Because this is more or less a user-only forum, we probably can’t help you with the problem. In the end, you will still have to contact Athom Support.
Have you checked if the problem is due to your setup? Have you tried different browsers? Do you use PiHole, AdGuard or similar filter programs? Or anything else at the network configuration?
Btw, it would be helpful to provide the manufacturer/brand of your Z-Wave devices, or is the manufacturer/brand named “Z-Wave”?
