I have forgotten my password to my Homey account, but am still logged in on my mobile. When I select forgotten password and click on the link I receive via email, I am asked to log in with my current username and password. Is anyone else having the same problem?
Tried your solution and still canât reset my password. Still getting asked to sign in when I click on the Reset Password link that I get via email. Now I canât use the app either.
Maybe you confuse âloginâ with âlogin with new pw?â
Did you even try to enter a new pw before replying here?
Hmmm. But this is not the mobile app, is it?
You were talking about that:
⌠and now you show a browser screen.
I would never have adviced to logout from the mobile app with this info.
Although the app would ask to login after a while anyways.
The screen you show now looks like you have to enter a new pw. I donât know whatâs wrong.
Maybe Geurt @dijker can help with his expertise here?
And pls write to Support | Homey Iâm quite sure they prioritize your issue.
Homey support has now confirmed that there is a bug in their system that makes it impossible to reset your password. The developers are working on a solution.
That makes sense! Glad they responded quickly to this.
I have the same problem with my account.
@Jonathan_77 : Is your problem solved?
If so, please let me know how.
got same problem with my mother-in-law⌠
app is logged out, she is no longer in my Homey Pro, but I cannot reset her password - there is no reset button
You mean her account is gone from your Homey Pro as well?
