I have forgotten my password to my Homey account, but am still logged in on my mobile. When I select forgotten password and click on the link I receive via email, I am asked to log in with my current username and password. Is anyone else having the same problem?
@ Home screen, hit your avatar on the right
Hit âMy accountâ
Logout:
Now you can login with new credentials!
Tried your solution and still canât reset my password. Still getting asked to sign in when I click on the Reset Password link that I get via email. Now I canât use the app either.
Maybe you confuse âloginâ with âlogin with new pw?â
Did you even try to enter a new pw before replying here?
No, I do not. This is what it looks like when I click on the link that I receive via email. When I try to enter a new password, it says that it is incorrect.
Hmmm. But this is not the mobile app, is it?
You were talking about that:
⌠and now you show a browser screen.
I would never have adviced to logout from the mobile app with this info.
Although the app would ask to login after a while anyways.
The screen you show now looks like you have to enter a new pw. I donât know whatâs wrong.
Maybe Geurt @dijker can help with his expertise here?
And pls write to Support | Homey Iâm quite sure they prioritize your issue.
Homey support has now confirmed that there is a bug in their system that makes it impossible to reset your password. The developers are working on a solution.
1 Like
That makes sense! Glad they responded quickly to this.
I have the same problem with my account.
@Jonathan_77 : Is your problem solved?
If so, please let me know how.
