I am also new to Honey and I’m having this same issue. From this discussion and a few others I’ve seen on other sites, it seems the decision to have zigbee and thread routing on the same chip in the Homey system was a very poor design choice and has effectively limited us to using only one or the the other to avoid instability. It sure would be nice if that had been made clear anywhere in the marketing material as a limitation of the system. My performance with my devices was already poor, but the latest update (13.5.2) seems to have bricked my Homey setup and I can’t control anything. Even Wi-Fi devices passed though to Homey.
I have a Homey Pro mini and a Bridge, I’m not sure which (Thread or Zigbee) is better to divorse from Homey and move to it’s own hub, but I have a mixture of both in my home and I won’t be swapping half of them to fix this. The whole reason I went with Honey was the promise of one system to bring everything together into one piece of control and automation software.
Given this situation: Does anyone have recommendations of either Zigbee or Thread “hubs” that would work well with Homey, and not cost and arm and a leg?