Support bundle
Tuya Local v1.0.225 — support bundle
Generated: 2026-09-06T18:01:25.371Z
App started: 2026-09-03T08:32:54.710Z (running 81h 28m)
Homey: 13.4.1
Cloud lookup: configured (eu)
========================================================================
DEVICE Alex Bad
driver smart_plug
model Smart plug-EU (product eljrqdagltsgoycp)
device id bf084c…
available yes
protocol configured 3.3, connected 3.3 ip 192.168.13.15
status Connected · last seen 06.09.26, 20:00:58 · poll 30s
history 55 connections since app start · up 81h 25m total · avg 1h 28m · longest 6h 36m
packets 8477 received · 0.03/s while connected · data ever received: yes
DP mapping
dp_countdown 9
dp_current 18
dp_energy 17
dp_fault 26
dp_power 19
dp_power_factor 0
dp_relay_status 38
dp_switch 1
dp_voltage 20
other settings
command_gap_ms 100
current_scale "0.001"
fire_and_forget true
kwh_scale "0.001"
lock_protocol false
offline_grace_seconds 60
power_scale "0.1"
reconnect_interval 0
relay_status "memory"
voltage_scale "0.1"
live DPs (updated 2026-09-06T18:01:01.831Z)
DP 1 true boolean
DP 9 0 number
DP 17 1 number
DP 18 0 number
DP 19 0 number
DP 20 2344 number
DP 21 1 number
DP 22 536 number
DP 23 28194 number
DP 24 15438 number
DP 25 2710 number
DP 26 0 number
DP 38 "memory" string
DP 39 "relay" string
DP 40 false boolean
DP 41 "" string
DP 42 "" string
DP 44 "" string
DP 46 false boolean
cloud spec code / dp / type / value / range
switch_1 1 Boolean null
countdown_1 9 Integer null 0-86400 s
add_ele 17 value null 0-50000 kW·h
cur_current 18 value null 0-30000 mA
cur_power 19 value null 0-80000 W
cur_voltage 20 value null 0-5000 V
test_bit 21 value null
voltage_coe 22 value null 0-100000000
electric_coe 23 value null 0-100000000
power_coe 24 value null 0-1000000000
electricity_coe 25 value null 0-1000000
fault 26 bitmap null
relay_status 38 Enum null power_off,power_on,last
light_mode 39 Enum null relay,pos,none
child_lock 40 Boolean null
cycle_time 41 String null
random_time 42 String null
switch_inching 44 String null
overcharge_switch 46 Boolean null
------------------------------------------------------------------------
DEVICE Smart Plug
driver smart_plug
model NX-4473 (product 0oaikegxcfwwfcsr)
device id bfe198…
available yes
protocol configured 3.3, connected 3.3 ip 192.168.13.2
status Connected · last seen 06.09.26, 20:01:04 · poll 30s
history 1 connection since app start · up 52s total · avg 52s · longest 52s
packets 2 received · data ever received: yes
DP mapping
dp_countdown 9
dp_current 0
dp_energy 0
dp_fault 0
dp_power 0
dp_power_factor 0
dp_relay_status 38
dp_switch 1
dp_voltage 0
other settings
command_gap_ms 100
current_scale "0.001"
fire_and_forget true
kwh_scale "0.001"
lock_protocol false
offline_grace_seconds 60
power_scale "0.1"
reconnect_interval 0
relay_status "memory"
voltage_scale "0.1"
live DPs (updated 2026-09-06T18:00:37.773Z)
DP 1 true boolean
DP 2 false boolean
DP 3 true boolean
DP 4 false boolean
DP 9 0 number
DP 10 0 number
DP 11 0 number
DP 12 0 number
DP 38 "memory" string
cloud spec code / dp / type / value / range
switch_1 1 Boolean null
switch_2 2 Boolean null
switch_3 3 Boolean null
switch_4 4 Boolean null
countdown_1 9 Integer null 0-86400 s
countdown_2 10 Integer null 0-86400 s
countdown_3 11 Integer null 0-86400 s
countdown_4 12 Integer null 0-86400 s
relay_status 38 Enum null power_off,power_on,last
------------------------------------------------------------------------
DEVICE Licht Badezimmer
driver light
model *NX-4648* (product ohaebnvyrmgx2sh6)
device id bf9960…
available yes
protocol configured 3.3, connected 3.3 ip 192.168.10.8
status Connected · last seen 06.09.26, 20:01:12 · poll 30s
history 250 connections since app start · up 81h 15m total · avg 19m 30s · longest 2h 7m
packets 33826 received · 0.12/s while connected · data ever received: yes
DP mapping
dp_brightness 22
dp_color 24
dp_color_mode 21
dp_color_temp 23
dp_onoff 20
other settings
brightness_max 1000
color_mode_color_val "colour"
color_mode_white_val "white"
color_temp_invert false
color_temp_max 1000
command_gap_ms 100
fire_and_forget true
lock_protocol false
offline_grace_seconds 60
power_off_watts 0
power_on_watts 0
reconnect_interval 0
live DPs (updated 2026-09-06T17:48:44.975Z)
DP 20 false boolean
DP 21 "white" string
DP 22 1000 number
DP 23 500 number
DP 24 "00dc03a203e8" string
DP 25 "000e0d0000000000000000c80000" string
DP 26 0 number
DP 30 "AAAAAAA=" string
DP 31 "AAA=" string
DP 32 "AAA=" string
DP 209 "AAAA" string
DP 210 "AAAA" string
cloud spec code / dp / type / value / range
switch_led 20 Boolean null
work_mode 21 Enum null white,colour,scene,music
bright_value 22 value null
temp_value 23 value null
colour_data 24 string null
scene_data 25 string null
countdown 26 value null
music_data 27 Json null
control_data 28 Json null
rhythm_mode 30 Raw null
sleep_mode 31 Raw null
wakeup_mode 32 Raw null
cycle_timing 209 Raw null
random_timing 210 Raw null
bright_value_v2 undefined Integer null 10-1000
temp_value_v2 undefined Integer null 0-1000
colour_data_v2 undefined Json null
scene_data_v2 undefined Json null
countdown_1 undefined Integer null 0-86400 s
------------------------------------------------------------------------
LOG — warnings, errors and connection events, newest first
120 of 139 distinct messages from 300 of 500 entries. Repeats are folded into one line. The device sections above carry the DP mapping and the live values — please include them when quoting this report.
2026-09-06T17:47:38.215Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 2m 42s, 16 packets)
2026-09-06T17:37:56.881Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 6m 2s, 39 packets)
2026-09-06T17:37:43.523Z [WARN] [Smart Plug] Disconnected: Error from socket: read ECONNRESET (up 20m 0s, 21 packets)
2026-09-06T17:31:51.981Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 4m 2s, 27 packets)
2026-09-06T17:27:46.312Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 28m 53s, 198 packets)
2026-09-06T17:17:40.511Z [WARN] [Smart Plug] Disconnected: Error from socket: read ECONNRESET (up 1h 0m, 62 packets)
2026-09-06T16:58:50.937Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 1h 24m, 598 packets)
2026-09-06T16:17:36.600Z [WARN] [Smart Plug] Disconnected: Error from socket: read ECONNRESET (up 4m 0s, 5 packets)
2026-09-06T16:13:33.268Z [WARN] [Smart Plug] Disconnected: socket closed (up 15m 52s, 17 packets)
2026-09-06T15:57:37.691Z [WARN] [Smart Plug] Disconnected: Error from socket: read ECONNRESET (up 10m 0s, 11 packets)
2026-09-06T15:54:53.815Z [WARN] [Alex Bad] Disconnected: socket closed (up 11m 3s, 23 packets)
2026-09-06T15:47:34.672Z [WARN] [Smart Plug] Disconnected: Error from socket: read ECONNRESET (up 17m 41s, 23 packets)
2026-09-06T17:37:43.523Z [ERROR] [Smart Plug] Error from socket: read ECONNRESET — likely a protocol version mismatch. The app retries the other versions on its own after 5 failed attempts. If it stays offline, set Protocol Version manually in the device settings; 3.3 and 3.4 are the common ones. ×5 — 15:47:34, 15:57:37, 16:17:36, 17:17:40, 17:37:43
2026-09-06T15:43:48.703Z [WARN] [Alex Bad] Disconnected: socket closed (up 57m 5s, 107 packets)
2026-09-06T15:34:51.319Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 22m 2s, 154 packets)
2026-09-06T15:29:51.251Z [WARN] [Smart Plug] Disconnected: socket closed (up 17m 32s, 18 packets)
2026-09-06T18:00:34.207Z [INFO] [Smart Plug] Connected ×9 since 2026-09-06T15:12:18.875Z
2026-09-06T15:05:40.804Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 39m 54s, 280 packets)
2026-09-06T14:46:39.995Z [WARN] [Alex Bad] Disconnected: socket closed (up 1h 4m, 112 packets)
2026-09-06T14:07:58.091Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 19m 53s, 135 packets)
2026-09-06T13:48:01.029Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 5m 2s, 30 packets)
2026-09-06T13:42:55.864Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 12m 2s, 79 packets)
2026-09-06T13:42:12.595Z [WARN] [Alex Bad] Disconnected: socket closed (up 38m 4s, 68 packets)
2026-09-06T13:30:50.911Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 6m 2s, 37 packets)
2026-09-06T13:24:45.482Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 18m 33s, 132 packets)
2026-09-06T13:06:09.825Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 20m 33s, 142 packets)
2026-09-06T13:04:05.991Z [WARN] [Alex Bad] Disconnected: socket closed (up 1h 46m, 201 packets)
2026-09-06T17:44:52.576Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 6m 52s, 44 packets) ×2 — 12:45:34, 17:44:52
2026-09-06T12:29:23.424Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 1h 25m, 604 packets)
2026-09-06T11:17:54.395Z [WARN] [Alex Bad] Disconnected: socket closed (up 2m 22s, 6 packets)
2026-09-06T11:15:29.775Z [WARN] [Alex Bad] Disconnected: socket closed (up 1h 22m, 146 packets)
2026-09-06T11:04:16.013Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 6m 32s, 38 packets)
2026-09-06T14:25:43.734Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 3m 32s, 23 packets) ×2 — 10:57:40, 14:25:43
2026-09-06T10:54:04.399Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 2m 22s, 15 packets)
2026-09-06T10:48:34.893Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 36m 14s, 258 packets)
2026-09-06T10:12:16.941Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 38m 43s, 268 packets)
2026-09-06T09:53:41.415Z [WARN] [Alex Bad] Disconnected: socket closed (up 22m 33s, 37 packets)
2026-09-06T09:33:30.164Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 16m 43s, 116 packets)
2026-09-06T09:31:05.788Z [WARN] [Alex Bad] Disconnected: socket closed (up 20m 3s, 39 packets)
2026-09-06T09:16:44.084Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 27m 23s, 248 packets)
2026-09-06T09:10:59.672Z [WARN] [Alex Bad] Disconnected: socket closed (up 22s, 2 packets)
2026-09-06T09:10:33.717Z [WARN] [Alex Bad] Disconnected: socket closed (up 1h 4m, 120 packets)
2026-09-06T08:49:18.184Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 42m 4s, 299 packets)
2026-09-06T10:51:39.572Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 3m 2s, 16 packets) ×2 — 08:07:10, 10:51:39
2026-09-06T08:06:25.338Z [WARN] [Alex Bad] Disconnected: socket closed (up 3h 7m, 311 packets)
2026-09-06T08:04:05.197Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 57m 4s, 397 packets)
2026-09-06T07:06:58.476Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 9m 32s, 65 packets)
2026-09-06T06:57:23.054Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 1m 32s, 8 packets)
2026-09-06T06:55:47.584Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 24m 44s, 170 packets)
2026-09-06T06:31:00.363Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 20m 12s, 141 packets)
2026-09-06T06:10:45.160Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 1m 2s, 2 packets)
2026-09-06T06:09:39.854Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 15m 2s, 100 packets)
2026-09-06T05:54:34.393Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 12m 3s, 80 packets)
2026-09-06T05:42:28.005Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 15m 2s, 102 packets)
2026-09-06T05:27:07.295Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 6m 32s, 44 packets)
2026-09-06T05:03:55.913Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 30m 4s, 208 packets)
2026-09-06T04:59:29.715Z [WARN] [Alex Bad] Disconnected: socket closed (up 1h 9m, 111 packets)
2026-09-06T04:33:48.687Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 10m 32s, 71 packets)
2026-09-06T04:23:12.797Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 13m 33s, 93 packets)
2026-09-06T04:09:36.908Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 21m 33s, 149 packets)
2026-09-06T03:50:52.093Z [WARN] [Alex Bad] Disconnected: socket closed (up 17m 33s, 30 packets)
2026-09-06T03:47:45.798Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 3m 42s, 23 packets)
2026-09-06T12:38:39.495Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 9m 13s, 64 packets) ×2 — 03:44:00, 12:38:39
2026-09-06T03:34:44.541Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 52s, 2 packets)
2026-09-06T03:33:48.593Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 47m 3s, 328 packets)
2026-09-06T03:33:16.727Z [WARN] [Alex Bad] Disconnected: socket closed (up 1h 0m, 104 packets)
2026-09-06T02:46:42.354Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 14m 53s, 100 packets)
2026-09-06T02:33:07.936Z [WARN] [Alex Bad] Disconnected: socket closed (up 39m 24s, 64 packets)
2026-09-06T02:31:46.569Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 8m 33s, 58 packets)
2026-09-06T02:15:05.412Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 13m 3s, 96 packets)
2026-09-06T02:23:10.350Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 8m 2s, 51 packets) ×2 — 02:01:58, 02:23:10
2026-09-06T01:53:53.904Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 54m 14s, 379 packets)
2026-09-06T01:53:40.886Z [WARN] [Alex Bad] Disconnected: socket closed (up 3h 29m, 344 packets)
2026-09-06T14:20:02.999Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 12m 2s, 82 packets) ×2 — 00:59:36, 14:20:02
2026-09-06T00:47:30.863Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 4m 2s, 26 packets)
2026-09-06T00:43:25.986Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 11m 2s, 75 packets)
2026-09-06T00:32:21.163Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 33m 43s, 245 packets)
2026-09-05T23:58:34.560Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 5m 52s, 37 packets)
2026-09-05T23:52:38.932Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 2m 32s, 15 packets)
2026-09-05T23:50:03.151Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 44m 3s, 310 packets)
2026-09-05T23:05:57.854Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 39m 15s, 279 packets)
2026-09-05T22:26:40.507Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 23m 53s, 168 packets)
2026-09-05T22:24:43.879Z [WARN] [Alex Bad] Disconnected: socket closed (up 3h 43m, 372 packets)
2026-09-05T22:02:43.999Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 10m 32s, 72 packets)
2026-09-05T21:52:08.099Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 14m 3s, 97 packets)
2026-09-05T21:38:02.367Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 10m 2s, 66 packets)
2026-09-05T21:27:56.628Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 56m 44s, 389 packets)
2026-09-05T20:31:09.588Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 10m 22s, 71 packets)
2026-09-05T20:20:43.739Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 17m 13s, 120 packets)
2026-09-05T20:03:27.127Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 22m 2s, 152 packets)
2026-09-05T19:41:21.536Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 36m 4s, 252 packets)
2026-09-05T19:05:13.616Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 40m 24s, 276 packets)
2026-09-05T18:41:47.538Z [WARN] [Alex Bad] Disconnected: socket closed (up 6h 8m, 642 packets)
2026-09-05T18:24:46.826Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 7m 32s, 50 packets)
2026-09-05T18:17:11.947Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 25m 23s, 176 packets)
2026-09-05T17:51:44.876Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 6m 2s, 38 packets)
2026-09-05T17:45:40.108Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 28m 34s, 197 packets)
2026-09-05T17:17:02.835Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 23m 53s, 163 packets)
2026-09-05T16:53:06.725Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 7m 2s, 48 packets)
2026-09-05T16:46:00.690Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 55m 14s, 386 packets)
2026-09-05T15:50:43.080Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 11m 2s, 72 packets)
2026-09-05T15:39:37.971Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 29m 4s, 204 packets)
2026-09-05T15:10:30.283Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 6m 12s, 43 packets)
2026-09-05T15:04:14.643Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 1h 9m, 478 packets)
2026-09-06T05:27:22.147Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 12s, 1 packet) ×3 — 13:55:16, 03:48:00, 05:27:22
2026-09-06T05:20:32.533Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 16m 33s, 114 packets) ×2 — 13:55:01, 05:20:32
2026-09-05T13:38:25.512Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 1m 2s, 3 packets)
2026-09-05T13:37:20.489Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 20m 43s, 142 packets)
2026-09-05T13:16:32.947Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 38m 24s, 267 packets)
2026-09-05T12:38:05.971Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 34m 4s, 250 packets)
2026-09-05T12:33:55.850Z [WARN] [Alex Bad] Disconnected: socket closed (up 4m 22s, 9 packets)
2026-09-05T12:29:30.643Z [WARN] [Alex Bad] Disconnected: socket closed (up 1h 45m, 190 packets)
2026-09-05T12:03:59.144Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 59m 34s, 409 packets)
2026-09-05T11:04:22.407Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 44m 25s, 309 packets)
2026-09-05T10:44:41.414Z [WARN] [Alex Bad] Disconnected: socket closed (up 1h 15m, 135 packets)
2026-09-05T10:19:54.852Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 12m 2s, 80 packets)
2026-09-05T10:07:49.233Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 27m 4s, 187 packets)
2026-09-05T09:40:42.918Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 15m 3s, 102 packets)
2026-09-05T09:29:33.355Z [WARN] [Alex Bad] Disconnected: socket closed (up 17m 3s, 35 packets)
2026-09-05T09:25:37.743Z [WARN] [Licht Badezimmer] Disconnected: socket closed (up 1h 33m, 661 packets)
… 19 older message(s) not shown.