See support bundle below.
Support bundle
Tuya Local v1.0.215 — support bundle
Generated: 2026-08-29T09:49:34.094Z
App started: 2026-08-29T02:41:46.988Z (running 7h 7m)
Homey: 13.4.1
Cloud lookup: configured (eu)
========================================================================
DEVICE Heat Pump
driver heat_pump
model 单温-Inverter Pool Heat Pump (product ceBCvy4V2acJ6UsV)
device id 886488…
available yes
protocol configured 3.3, connected 3.3 ip 192.168.1.5
status Connected · last seen 29-08-2026, 11:49:24 · poll 30s
history 115 connections since app start · up 7h 0m total · avg 3m 40s · longest 16m 22s
packets 0 received · data ever received: NO
DP mapping
dp_current_temp 102
dp_fault 0
dp_mode 105
dp_onoff 1
dp_power_level 104
dp_preset 0
dp_target_temp 106
other settings
command_gap_ms 100
current_temp_divisor 0
fault_bits ""
fault_status "—"
fire_and_forget true
lock_protocol false
mode_values "heat,cool,auto"
offline_grace_seconds 60
preset_values "sleep,comfort,boost"
reconnect_interval 0
temp_divisor 1
temp_max 45
temp_min 12
temp_step 1
live DPs none received yet
cloud spec code / dp / type / value / range
Power 1 Boolean null
WInTemp 102 value null -22-250 摄氏度或华氏度
change_tem 103 Boolean null
SpeedPercentage 104 value null 0-150 %
SetMode 105 Enum null smart,warm,cool
SetTemp 106 Integer null -22-104
SetDnLimit 107 value null -22-104
SetUpLimit 108 value null -22-104
fault1 115 bitmap null
fault2 116 bitmap null
SilentMdoe 117 Boolean null
WarmOrCool 118 bool null
OutPipeTemp 120 value null -22-250
ExhaustTemp 122 value null -22-250
AmbTemp 124 value null -22-250
CompFreAct 125 value null 0-150
CompressorCurrent 126 value null 0-100
RadTemp 127 value null -22-250
EXVPosition 128 value null 0-10000
DCFanSpeed 129 value null 0-10000
Defrost 130 bool null
CompRly 134 bool null
CyclePump 135 bool null
ReserveValve 136 bool null
ChargeRly 139 bool null
ACFanSpeed 140 enum null LowSpeed,MidSpeed,HighSpeed
------------------------------------------------------------------------
LOG — warnings, errors and connection events, newest first
67 of 67 distinct messages from 300 of 500 entries. Repeats are folded into one line. The device sections above carry the DP mapping and the live values — please include them when quoting this report.
2026-08-29T09:47:55.301Z [WARN] [Heat Pump] Disconnected: socket closed (up 7m 12s, no data received)
2026-08-29T09:35:19.376Z [ERROR] [Heat Pump] Prefix does not match: 3573346647356d41…[575 bytes] — what arrived on port 6668 is not a Tuya frame. The bytes are in the message above: if they read as text, the address belongs to something else entirely and the device has most likely changed its IP.
2026-08-29T09:35:19.372Z [WARN] [Heat Pump] Disconnected: Attempt to access memory outside buffer bounds (up 10m 37s, no data received)
2026-08-29T09:17:56.628Z [WARN] [Heat Pump] Disconnected: socket closed (up 9m 32s, no data received)
2026-08-29T09:08:21.966Z [ERROR] [Heat Pump] Prefix does not match: 3573346647356d41…[265 bytes] — what arrived on port 6668 is not a Tuya frame. The bytes are in the message above: if they read as text, the address belongs to something else entirely and the device has most likely changed its IP.
2026-08-29T09:08:21.962Z [WARN] [Heat Pump] Disconnected: Attempt to access memory outside buffer bounds (up 1m 34s, no data received)
2026-08-29T09:06:44.729Z [WARN] [Heat Pump] Disconnected: Packet too short. Length: 17. (up 1m 21s, no data received)
2026-08-29T09:04:53.481Z [WARN] [Heat Pump] Disconnected: socket closed (up 6m 22s, no data received)
2026-08-29T08:41:09.715Z [WARN] [Heat Pump] Disconnected: socket closed (up 9m 22s, no data received)
2026-08-29T08:31:44.216Z [WARN] [Heat Pump] Disconnected: socket closed (up 10m 52s, no data received)
2026-08-29T08:11:05.802Z [WARN] [Heat Pump] Connection failed: connection timed out — nothing answered in time. The device is asleep, still starting up after a power cut, or busy with another connection; these devices accept exactly one. The app keeps retrying on its own.
2026-08-29T08:11:05.800Z [WARN] [Heat Pump] connection timed out — nothing answered in time. The device is asleep, still starting up after a power cut, or busy with another connection; these devices accept exactly one. The app keeps retrying on its own.
2026-08-29T07:56:07.579Z [WARN] [Heat Pump] Disconnected: socket closed (up 10m 22s, no data received)
2026-08-29T08:45:25.281Z [WARN] [Heat Pump] Disconnected: socket closed (up 4m 12s, no data received) ×2 — 07:39:57, 08:45:25
2026-08-29T07:04:07.059Z [WARN] [Heat Pump] Disconnected: socket closed (up 4m 42s, no data received)
2026-08-29T08:02:22.772Z [WARN] [Heat Pump] Disconnected: socket closed (up 6m 12s, no data received) ×3 — 06:50:12, 07:21:22, 08:02:22
2026-08-29T07:45:42.700Z [WARN] [Heat Pump] Disconnected: socket closed (up 5m 42s, no data received) ×2 — 06:19:17, 07:45:42
2026-08-29T08:54:54.787Z [WARN] [Heat Pump] Disconnected: socket closed (up 8m 42s, no data received) ×2 — 06:09:42, 08:54:54
2026-08-29T05:56:17.758Z [WARN] [Heat Pump] Disconnected: socket closed (up 11m 22s, no data received)
2026-08-29T05:29:42.332Z [WARN] [Heat Pump] Disconnected: socket closed (up 16m 22s, no data received)
2026-08-29T04:51:18.794Z [WARN] [Heat Pump] Disconnected: socket closed (up 5m 32s, no data received)
2026-08-29T04:42:42.972Z [WARN] [Heat Pump] Disconnected: socket closed (up 6m 42s, no data received)
2026-08-29T04:30:36.543Z [WARN] [Heat Pump] Disconnected: socket closed (up 10m 42s, no data received)
2026-08-29T04:11:00.336Z [WARN] [Heat Pump] Disconnected: socket closed (up 11m 52s, no data received)
2026-08-29T03:45:41.183Z [WARN] [Heat Pump] Disconnected: Attempt to access memory outside buffer bounds (up 40s, no data received)
2026-08-29T07:25:42.263Z [WARN] [Heat Pump] Disconnected: socket closed (up 2m 42s, no data received) ×3 — 03:44:55, 06:54:57, 07:25:42
2026-08-29T08:46:10.035Z [WARN] [Heat Pump] Disconnected: socket closed (up 42s, no data received) ×5 — 03:42:09, 06:00:58, 06:43:57, 07:26:27, 08:46:10
2026-08-29T07:09:15.688Z [WARN] [Heat Pump] Status request failed: Timeout waiting for status response from device id: 88648844cc50e351ecd4 ×6 — 03:28:32, 03:37:18, 03:45:35, 04:45:46, 06:05:36, 07:09:15
2026-08-29T06:23:13.007Z [WARN] [Heat Pump] Disconnected: socket closed (up 3m 52s, no data received) ×5 — 03:23:08, 05:11:53, 05:42:57, 06:00:12, 06:23:13
2026-08-29T08:10:57.727Z [WARN] [Heat Pump] Disconnected: socket closed (up 8m 32s, no data received) ×2 — 03:13:02, 08:10:57
2026-08-29T03:04:27.996Z [WARN] [Heat Pump] Disconnected: socket closed (up 5m 22s, no data received)
2026-08-29T06:50:47.086Z [WARN] [Heat Pump] Disconnected: socket closed (up 32s, no data received) ×4 — 02:45:35, 03:48:30, 05:30:17, 06:50:47
2026-08-29T09:49:24.115Z [INFO] [Heat Pump] Connected ×115 since 2026-08-29T02:41:47.544Z
2026-08-29T03:38:29.763Z [WARN] [Heat Pump] Disconnected: socket closed (up 1m 12s, no data received) ×2 — 02:40:38, 03:38:29
2026-08-29T07:22:57.765Z [WARN] [Heat Pump] Disconnected: socket closed (up 1m 32s, no data received) ×6 — 02:39:23, 03:59:05, 04:35:57, 05:36:59, 06:13:32, 07:22:57
2026-08-29T07:14:18.162Z [WARN] [Heat Pump] Disconnected: socket closed (up 5m 2s, no data received) ×7 since 2026-08-29T02:34:08.633Z
2026-08-29T06:43:13.121Z [WARN] [Heat Pump] Disconnected: socket closed (up 2m 2s, no data received) ×4 — 02:28:44, 03:28:28, 04:45:43, 06:43:13
2026-08-29T02:58:45.334Z [WARN] [Heat Pump] Disconnected: socket closed (up 9m 42s, no data received) ×2 — 02:25:33, 02:58:45
2026-08-29T02:14:33.779Z [WARN] [Heat Pump] Disconnected: Attempt to access memory outside buffer bounds (up 3m 10s, no data received)
2026-08-29T09:35:19.371Z [ERROR] [Heat Pump] Attempt to access memory outside buffer bounds ×4 — 02:14:33, 03:45:41, 09:08:21, 09:35:19
2026-08-29T09:24:39.321Z [WARN] [Heat Pump] Disconnected: socket closed (up 1m 42s, no data received) ×4 — 02:11:20, 05:00:44, 05:39:02, 09:24:39
2026-08-29T07:35:42.023Z [WARN] [Heat Pump] Disconnected: socket closed (up 2m 32s, no data received) ×4 — 02:02:33, 03:37:14, 06:36:08, 07:35:42
2026-08-29T08:58:25.391Z [WARN] [Heat Pump] Disconnected: socket closed (up 12s, no data received) ×10 since 2026-08-29T01:57:30.321Z
2026-08-29T01:57:15.090Z [WARN] [Heat Pump] Disconnected: socket closed (up 5m 52s, no data received)
2026-08-29T05:07:57.903Z [WARN] [Heat Pump] Disconnected: socket closed (up 6m 52s, no data received) ×2 — 01:51:20, 05:07:57
2026-08-29T01:39:30.711Z [WARN] [Heat Pump] Disconnected: socket closed (up 4m 32s, no data received)
2026-08-29T01:34:56.093Z [WARN] [Heat Pump] Disconnected: socket closed (up 7m 42s, no data received)
2026-08-29T08:58:09.555Z [WARN] [Heat Pump] Disconnected: socket closed (up 3m 12s, no data received) ×6 — 01:18:55, 02:44:59, 03:26:23, 06:33:32, 08:14:28, 08:58:09
2026-08-29T01:44:25.707Z [WARN] [Heat Pump] Disconnected: socket closed (up 4m 52s, no data received) ×2 — 01:12:15, 01:44:25
2026-08-29T01:07:20.059Z [WARN] [Heat Pump] Disconnected: socket closed (up 3m 2s, no data received)
2026-08-29T07:29:22.010Z [WARN] [Heat Pump] Disconnected: socket closed (up 2m 52s, no data received) ×5 — 01:04:15, 01:15:10, 02:09:35, 03:41:25, 07:29:22
2026-08-29T06:30:17.538Z [WARN] [Heat Pump] Disconnected: socket closed (up 7m 2s, no data received) ×2 — 00:59:24, 06:30:17
2026-08-29T04:43:37.836Z [WARN] [Heat Pump] Disconnected: socket closed (up 52s, no data received) ×4 — 00:51:52, 01:59:58, 02:15:28, 04:43:37
2026-08-29T08:18:53.585Z [WARN] [Heat Pump] Disconnected: socket closed (up 4m 22s, no data received) ×3 — 00:50:57, 06:59:22, 08:18:53
2026-08-29T09:49:20.843Z [WARN] [Heat Pump] Disconnected: socket closed (up 1m 22s, no data received) ×7 since 2026-08-29T00:46:31.573Z
2026-08-29T09:38:44.022Z [WARN] [Heat Pump] Disconnected: socket closed (up 3m 22s, no data received) ×4 — 00:42:41, 02:48:59, 03:51:55, 09:38:44
2026-08-29T04:55:24.106Z [WARN] [Heat Pump] Disconnected: socket closed (up 4m 2s, no data received) ×2 — 00:35:06, 04:55:24
2026-08-29T06:40:02.821Z [WARN] [Heat Pump] Disconnected: socket closed (up 3m 32s, no data received) ×5 — 00:31:01, 01:27:10, 02:06:11, 04:58:58, 06:40:02
2026-08-29T09:21:29.211Z [WARN] [Heat Pump] Disconnected: socket closed (up 2m 22s, no data received) ×5 — 00:27:25, 00:45:06, 01:21:20, 03:19:12, 09:21:29
2026-08-29T09:19:04.259Z [WARN] [Heat Pump] Disconnected: socket closed (up 1m 2s, no data received) ×5 — 00:24:59, 02:26:40, 03:34:39, 06:41:07, 09:19:04
2026-08-29T09:05:18.839Z [WARN] [Heat Pump] Disconnected: socket closed (up 22s, no data received) ×8 since 2026-08-29T00:23:49.585Z
2026-08-29T09:40:40.208Z [WARN] [Heat Pump] Disconnected: socket closed (up 1m 52s, no data received) ×7 since 2026-08-29T00:23:24.007Z
2026-08-29T00:21:28.510Z [ERROR] [Heat Pump] Prefix does not match: 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 — what arrived on port 6668 is not a Tuya frame. The bytes are in the message above: if they read as text, the address belongs to something else entirely and the device has most likely changed its IP.
2026-08-29T00:21:28.509Z [WARN] [Heat Pump] Disconnected: Packet too short. Length: 17. (up 1m 51s, no data received)
2026-08-29T09:06:44.729Z [ERROR] [Heat Pump] Packet too short. Length: 17. ×2 — 00:21:28, 09:06:44
2026-08-29T07:33:06.712Z [WARN] [Heat Pump] Disconnected: socket closed (up 3m 42s, no data received) ×5 — 00:19:34, 03:16:48, 04:14:45, 04:34:21, 07:33:06
2026-08-29T06:11:57.512Z [WARN] [Heat Pump] Disconnected: socket closed (up 2m 12s, no data received) ×5 — 00:15:49, 00:39:17, 01:23:35, 02:36:23, 06:11:57