Please send a support bundle when something doesn’t work
When a device won’t connect, shows no values, or a data point is mapped wrongly, the app can collect everything I need in one go. Without it, diagnosing takes three or four rounds of questions.
Where: App settings → Fix It tab → Create support bundle, at the top. (Also under Help → Reporting device issues.)
What’s in it: per device the driver, the protocol version configured and actually in use, the full DP mapping, the live values the device is sending right now, the connection history, the manufacturer’s DP specification if you have Cloud Lookup set up (recommended!), and the warnings from the log.
The two parts that usually settle it: the live values next to the DP mapping — what the device really sends versus what the app expects — and the connection history, which tells apart “never gets in”, “gets thrown out again”, and “connected but silent”. Three different causes, and screenshots rarely show which one you have.
Safe to post publicly. Local keys are replaced with asterisks and device IDs shortened to six characters.
One sentence on top of the bundle helps enormously: what you expected, and what happened instead. The bundle shows me the state, not which part looks wrong to you.
Thanks — every report so far has improved the app for everyone else too.
Andi
