The MelCloud app in Homey is stuck on values and does not respond to commands from Homey. The MelCloud app from Mitsubishi works just fine.
When i open the “configure window” in the Homey MelCloud app, i get a “401” error and when i press “OK” i get the login window. Just pressed “Enter” and then i get the error message described below. And now it has fetched the new values and Commands from Homey are okay.
The last time i did this, was about 4 hours ago, and suddenly it freezes.
Diagnostic report from Homey MelCloud app:
904ce7d3-e9b3-4208-b328-7a2305cdf0e1
Hi @Marius_Stensrod, unfortunately it’s an issue at the MELCloud level. Other users have the same issues with the official MELCloud app, so since I’m not working for MELCloud I cannot do nothing on my side
You can try to go to your device settings > maintenance, and reauthenticate so a new token will be generated (but without warranty it will fix the issue).
Don’t worry, the “8 degrees from the outside temperature” apply only in cooling mode (even if you enabled the feature in the app settings).
These “8 degrees only in cooling mode” are data from the Mitsubishi heat pump experts and are related to the use of the R32 fluid, which is not used for heating, drying and fan modes (and I excluded automatic mode too, because R32 is not under control in this mode).
Ok, thanks for the clarification! So it should only use the “outside temperature” from my kitchen as the actual temperature then?
Currently it uses the temperature from my MelCloud app which is more or less the target temperature why it possible picks up the local temperature at the heat pump.
Tried with my Netatmo but in the MelCloud app it still looks like the local temperature of the Hero, what do I have to do more than select the sensor and load it?
Hi @Tirrazo, the root cause is probably on MELCloud side but since the issue is that your token in Homey needs to be renewed, it should be fixed if you go to device settings > maintenance and reauthenticate.
