In this community topic we keep track and discuss anything related to the app, hopefully providing a clear overview for Anker representatives on customer feedback, etc.
Supported Products
The supported products are the Solarbank Max AC, Solarbank Max, Solarbank 4 Pro, and the X1 home battery system. Additionally, the system supports the Anker SOLIX Smart Meter and the Smart Plug to smartly monitor and manage your energy consumption.
I have been testing a beta version of the app since the beginning of September on a Homey Pro 2023, with a Solarbank 4 Pro + 1 extra battery and with a Smart Energy Meter Gen 2. So far so good. The app runs smoothly, and glitches mostly are caused by the wifi’s lack of stability over that the app or modbus tcp implementation would not be stable.
There is one issue though: every time when opening the device page in Homey, and possibly when either the Anker SOLIX app, or the Homey Pro gets restarted, the control mode of the Solarbank also gets changed “back” to “Homey-controlled” mode unintentionally.
As result of that I now had several days of full battery and the solar panels not delivering back over the grid.
Yes that’s correct, only the recent models. But that’s not really clear on the Homey app page if you’d ask me, so maybe Anker can improve the description and the device detection for that.
I’m using an Anker Solix 3 pro e2700 and Smart Meter gen 1. I wrote tonAnker of these models will be supported in future releases and got the following answer:
" Hello,
Thank you for your patience.
Our technical team has given us the following feedback:
Currently, the first-generation smart meters and the Solarbank 3 E2700 are indeed not compatible with the official Homey Smart Home Hub app. We will consider your suggestion; should demand increase in the future, we may add them to the compatibility list. Thank you for your understanding and support.
We wish you a pleasant day"
So I’m still in a it of hope that it will support the oder models.
I have the same experience, with the addition that the Anker app changed the Export limit to ‘unlimited’! That’s not a safe setting, nor is it allowed in the EU when operating the unit via the plug-in mode. I had to switch it back to 800W manually.
The Gen 2 smart meter works great, but I’m missing the option to display the secondary CT in the Energy tab or add it as a separate device. My additional solar panels are connected to it, which I’d like to include in my Energy overview. Unfortunately, I’m also missing support for adding the Solarbank 2
I do have the exact same issue with my Anker Solix Max AC with Homey Pro 2023
Currently have a flow running every hour which checks the operating mode and reverts it back to self use if it’s in a different mode.
