Or fill in the form on their website. You get your own password and user by email in 2 minutes. It is automatically generated.
hmmm. than I did that incorrectly, as I tried it and the combo didnât work in my caseâŚ
is there a way to turn it back on if I turned it off? seems that I canât get it back on, because it is no longer listning to my appâŚ
Did you hit the Save button? Thatâs the only thing I can think of
You have to make an account for loging in to the ace server installer app like wil_ree mentioned. After that you will probably be able to reset the in-operative to operative drop down box like shown in previous screen dumps
I have an account made on https://aceservice.alfen.com/
But this account login does not work on the ACE app (the one I use from the internet does work to log in).
Do I need to make an account somewhere else?
Oke, got a new account from Alfen
Logged in, and the alfen is visible as before, but same warning:
I cant seem to connect to the device
Looks like you didnât use the right account because you are using Owner.
Otherwise I canât help youâŚ
nope, did a full check with claude, can ping the unit, all works, but cant reach it. the webserver at port 80 has hung⌠reboot doesnât solve it. need Alfen to solve this
Mmm too bad. Interesting though what the solution is going to be. Would you mind sharing it as soon as you know?
You sure you are trying to connect on the same subnet?
100% sure.
Verified the network numbers and the presence in the same subnet through my router.
And yes, will report back here what was up.
Hi Patrick. Itâs not that difficult, but you need two things.
An account with Alfen
AND
a username and password for the software tool
Option 1: The official route (for installers)
How do I receive login details for the ACE Service Installer configuration tool?
This articles explains how to request credentials for the ALFEN ACE Service Installer.
PasswordACEInstallerConfigurationLoginAccount
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This articles explains how to request credentials for the ALFEN ACE Service Installer software.
An account for the ACE Service Installer configuration tool can be requested via our support portal.
You can create an account by following the steps below.
Step 1: Go to our support portal and log in.
Visit support.alfen.com
Donât have an account yet?
Create one now to continue by clicking the âRegisterâ tab.
Fill in the form to request the account
Step 2: When logged in
you will see a similar screen, click âGo to Charging Equipment Support Portalâ:
Step 3: Click on âManage your servicesâ.
Step 4: Select 'Request for Sign-up"
Step 5: Fill in the form and click on âSubmitâ.
Shortly after submitting the form you will receive your ACE Service Installer login credentials by mail.
If you havenât received the email within 15 minutes, check your spam box.
SO THESE ARE DIFFERENT USER AND PASSWD THAN THOSE OF YOUR ALFEN ACCOUNT. (ONLY FOR THE SOFTWARE TOOL)
(that is wat i did, and you have your own account, so you can also save settings)
OPTION 2
Or you go to Handleiding: Plugfuse op Alfen - Plugfuse Charge Point Manager and follow the steps. But this is not a own account, so Opion one is better I think
thanks, that was already successful, but thanks for taking the time to extensively write it out! hopefully will benifit others as well.
Ticket was made with Alfen after I investigated with Claude, where we concluded there is an issue with the websocket, port 80 is not reacting anymore. port 443 is fine, open and responsive. conclusion is non of the webapp related activities works for now.
Alfen directed me back to the installer (50five), and they have this great AI enabled service desk, that just makes a ticket for you and you have to wait till an actual person has the time to call back. Never have a unit installed by them. service is non existentâŚ
Still waiting after 5 days, without the ability to switch the charging mode of my alfen⌠there goes all my PV based electricity
You probably already tried it, but have you turned off your Alfen charger completely for a minute and then tried turning it back on? For me it does miracles when it doesnât respond anymore.
Update on my issue. Iâve crimped both connectors on the cable again as I was a bit suspicious of those. First going to try to see if Eve is more stable now and then Iâll switch to the app again. For now it still works, but itâs only been a few hours so far. Letâs see tomorrow morningâŚ
Thanks for the tip, and yes tried that as well. Did the following
Symptom: ACE Installer and myEVE app both report the device as unreachable/communication error, despite it appearing in discovery. Password is correct but login never gets far enough to be validated.
Checks performed, in order:
ICMP ping to 192.168.0.xxx â succeeded, 4/4 packets, TTL 255, avg 23ms (one outlier at 83ms, rest 3ms). Confirms basic L3 connectivity and that the deviceâs network stack is alive.
ARP table â 192.168.0.xxx resolved to a valid MAC , locally-administered bit set, unlike the registered Alfen OUI seen on 192.168.0.xxx). Noted as a minor anomaly but not pursued further since discovery resolved this IP from the chargerâs own broadcast.
TCP port 80 â closed (TcpTestSucceeded: False). Expected if the service interface is HTTPS-only.
TCP port 443 â open (TcpTestSucceeded: True), both before and after the reboot below.
myEVE app from a phone on the same network â failed with âcharging station webserver communication error,â ruling out a PC/ACE-specific cause and confirming the fault is on the charger itself.
Full power-cycle of the charger (breaker off 30s, back on, waited for boot) â port 443 remained open afterward, but ACE/myEVE still fail the same way. Rules out a simple hung-process state that a reboot would normally clear.
PowerShell HttpClient HTTPS GET to https://192.168.0.xxx/ with cert validation disabled â no response and no exception after waiting, indicating the TCP handshake completes but the TLS handshake never completes/hangs.
Conclusion: TCP/network layer is fully healthy (ping, ARP, port 443 open) both before and after a full reboot. The fault is isolated to the chargerâs TLS/web-service layer â the socket accepts connections but the TLS handshake never finishes, which is why every client (ACE, myEVE) reports a generic communication/reachability error rather than a credential error
With my charger, when the server on 443 locks up, I need to physically connect the charger UTP to my laptop (set to dynamic address). Check ipconfig to see youâre getting an IP and then connect the charger to your local network again. You literally donât have to do anything in between, the change in IP seems to trigger things. After doing so, the webserver will have restarted and accepts connections from the Eve Connect app again. Power cycling the charger does NOT fix this for me; Eve Connect or ACE wonât connect. The physical reconnect is the only thing which works, weirdly enough.
Iâve got this charger for over 5 years now and the hardware never failed me once. But software wise, Alfen seems to have made some weird design decisions I donât really understand.
Is there an utp connection point in the Alfen charger? Will try that this weekendâ
Open the charger (6 x torx screw) and I the left upper corner you find the utp And P1 connector (for load balancing).
If it is now not connected, how do jou normally connect to your home network? WiFi?
Mine has no WiFi. Is it a extra option?
