Insights data missing

Nicklas_Blidmo
Sat, 20 Dec 2025 20:52:05 +0000
Questions & Help

Hi,

Today I discovered that I can no longer view any historical data in Insights for any device attribute.

In the Android app, all graphs says “There’s no data yet”

I also tried Insights via the web interface, which will timeout with the message “Timeout after 10000ms”

No matter which device or attribute I select, adding a graph always results in a timeout

Insights was working normally a couple of days ago, and this Homey has been running without issues for about a year.

What I’ve already checked / done:

Restarted Homey (several times)

Verified that the issue affects all devices, not just a specific one

Confirmed the same behavior both in the app and via the web

Additional context:

This affects only one Homey (others work fine)

I have automatic cloud backups, but I’m hesitant to restore without understanding the root cause

The system includes energy monitoring and several sensors with regular Insights logging

Has anyone experienced something similar?

Could this indicate a corrupted Insights database?

Any recommended steps before doing a factory reset + restore?

Any input or guidance would be greatly appreciated.

Thanks!

10 posts - 3 participants