# \#customer-support **URL:** https://community.homey.app/tag/customer-support/119.md [Latest](https://community.homey.app/latest.md) · [Categories](https://community.homey.app/categories.md) · [Tags](https://community.homey.app/tags.md) --- ## [Would a Homey Known Issues / Bug Tracker be useful?](https://community.homey.app/t/would-a-homey-known-issues-bug-tracker-be-useful/159799)
**Author:** [@Jos\_Visser](https://community.homey.app/u/Jos_Visser)\ **Replies:** 16\ **Last updated:** [September 25, 2026, 9:01pm UTC](https://community.homey.app/t/would-a-homey-known-issues-bug-tracker-be-useful/159799 "2026-09-25T21:01:03Z")
I recently had an issue with multiple IKEA Matter devices that stopped working after a Homey update. Support confirmed that this is a known issue and that it is currently under investigation. It made me wonder: would a … --- ## [Fibaro Implant and freezer flow](https://community.homey.app/t/fibaro-implant-and-freezer-flow/159575)
**Author:** [@Ivar\_Askeli](https://community.homey.app/u/Ivar_Askeli)\ **Replies:** 2\ **Last updated:** [September 14, 2026, 9:27am UTC](https://community.homey.app/t/fibaro-implant-and-freezer-flow/159575 "2026-09-14T09:27:44Z")
I have Homey Pro (Early 2023) and three Fibaro Implant with external temp sensor. I have the sensors in three different freezers. This is how I can monitor freezer temperature. They are all around -22 degrees celsius. I … --- ## [Homey Cloud - stuck on being upgraded screen](https://community.homey.app/t/homey-cloud-stuck-on-being-upgraded-screen/128933)
**Author:** [@Ferdi\_van\_den\_Bulk](https://community.homey.app/u/Ferdi_van_den_Bulk)\ **Replies:** 9\ **Last updated:** [January 28, 2025, 11:38am UTC](https://community.homey.app/t/homey-cloud-stuck-on-being-upgraded-screen/128933 "2025-01-28T11:38:18Z")
Used my homey cloud for over a year now, all went good until 4 days ago. Homey somehow disconnected and is now stuck on the upgrade screen. Anybody knows what to do? --- ## [Liability in case of irresponsible use of my Homey App](https://community.homey.app/t/liability-in-case-of-irresponsible-use-of-my-homey-app/80338)
**Author:** [@RoyB](https://community.homey.app/u/RoyB)\ **Replies:** 5\ **Last updated:** [September 7, 2024, 7:17pm UTC](https://community.homey.app/t/liability-in-case-of-irresponsible-use-of-my-homey-app/80338 "2024-09-07T19:17:48Z")
Hey all, A less technical question that is still very relevant to us developers; I have written a Homey app that is controlling a Wifi controllable gas fireplace. Normally the fireplace can be turned on and off etc. us… --- ## [A story about "When Homey Pro breaks down and getting support"](https://community.homey.app/t/a-story-about-when-homey-pro-breaks-down-and-getting-support/106167)
**Author:** [@OH2TH](https://community.homey.app/u/OH2TH)\ **Replies:** 2\ **Last updated:** [March 25, 2024, 5:15am UTC](https://community.homey.app/t/a-story-about-when-homey-pro-breaks-down-and-getting-support/106167 "2024-03-25T05:15:14Z")
One morning decided to install the latest Homey Pro 2023 firmware update (1.3.1). Took the Homey app on my mobile and chose to update the Homey. Everything seemed to go fine and the device rebooted and came up an runnin… --- ## [\[HOWTO\] Get in contact with Athom / Customer Support](https://community.homey.app/t/howto-get-in-contact-with-athom-customer-support/68968)
**Author:** [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Replies:** 0\ **Last updated:** [September 16, 2022, 3:45pm UTC](https://community.homey.app/t/howto-get-in-contact-with-athom-customer-support/68968 "2022-09-16T15:45:02Z")
This is a very Frequently Asked Question, so here’s the howto get in contact with Athom support: Go to https://homey.app/en-us/support/ Note Depending on the category you picked, there’s a non-skippable field calle…