Homey factory reset fails

Sxnny
Tue, 21 Dec 2021 13:54:58 +0000
Questions & Help

Hi,

Because back-ups keeps failing after after multiple conversations I had with Homey support, I want to perform a back up restore (through factory reset) to see if this fixes the problem.

I followed the steps in this topic . Everything works as planned till step 5. The following step is grayed out and stays grayed out after connecting to Homey through WiFi.

Any suggestions?

6 posts - 2 participants