# Zwave nodes missing

**URL:** <https://community.homey.app/t/zwave-nodes-missing/128140>\
**Category:** Questions & Help\
**Created:** [January 18, 2025, 8:04am UTC](https://community.homey.app/t/zwave-nodes-missing/128140 "2025-01-18T08:04:36Z")\
**Posts on this page:** 10\
**Page:** 1

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**Author:** ![AndyFroy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andyfroy/32/33981_2.png) [@AndyFroy](https://community.homey.app/u/AndyFroy)\
**Post date:** [January 18, 2025, 8:04am UTC](https://community.homey.app/t/zwave-nodes-missing/128140/1 "2025-01-18T08:04:36Z")

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Hi there, yesterday it was a black out in my house and after this all zwave nodes is missing. In homey i can see them, but in developer are them away. What can i do? Homey pro 2023

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**Author:** ![Rogier\_Verheugen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rogier_verheugen/32/77406_2.png) [@Rogier\_Verheugen](https://community.homey.app/u/Rogier_Verheugen)\
**Post date:** [January 18, 2025, 8:17am UTC](https://community.homey.app/t/zwave-nodes-missing/128140/2 "2025-01-18T08:17:16Z")

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Tried restart homey? Or power off, power on homey?

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**Author:** ![AndyFroy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andyfroy/32/33981_2.png) [@AndyFroy](https://community.homey.app/u/AndyFroy)\
**Post date:** [January 18, 2025, 8:19am UTC](https://community.homey.app/t/zwave-nodes-missing/128140/3 "2025-01-18T08:19:24Z")

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Yes tried 3 or 4 times, not nodes in developer 😰

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**Author:** ![Rogier\_Verheugen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rogier_verheugen/32/77406_2.png) [@Rogier\_Verheugen](https://community.homey.app/u/Rogier_Verheugen)\
**Post date:** [January 18, 2025, 8:28am UTC](https://community.homey.app/t/zwave-nodes-missing/128140/4 "2025-01-18T08:28:39Z")

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Tried ‘Reset Z-Wave network’?

 ![1000008383](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/6/16f83f132e19b32f29ebfb1fc7f658c4b5bbefda.jpeg)

But not sure what it does. Maybe you should do this as last option

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [January 18, 2025, 8:32am UTC](https://community.homey.app/t/zwave-nodes-missing/128140/5 "2025-01-18T08:32:34Z")

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> [@Rogier\_Verheugen](#):
>
> But not sure what it does

Never advise what you don’t know…  
This removes everything, needing the user to pair all Z-Wave devices again and fix all flows 😫

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**Author:** ![Rogier\_Verheugen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rogier_verheugen/32/77406_2.png) [@Rogier\_Verheugen](https://community.homey.app/u/Rogier_Verheugen)\
**Post date:** [January 18, 2025, 8:39am UTC](https://community.homey.app/t/zwave-nodes-missing/128140/6 "2025-01-18T08:39:53Z")

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Didn’t I write:  
Maybe you should do this as last option?

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**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\
**Post date:** [January 18, 2025, 11:13am UTC](https://community.homey.app/t/zwave-nodes-missing/128140/7 "2025-01-18T11:13:57Z")

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> [@AndyFroy](#):
>
> In homey i can see them, but in developer are them away.

Have a look again on the [Homey Developer Tools](https://tools.developer.homey.app/tools/zwave) and the part which shows current command. If it’s empty, PTP didn’t help, I would go with re-flashing firmware via USB-C and/or restoring backup and in case of issues, contact Athom.

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**Author:** ![Carl\_Carlsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/carl_carlsson/32/121376_2.png) [@Carl\_Carlsson](https://community.homey.app/u/Carl_Carlsson)\
**Post date:** [March 8, 2025, 8:23pm UTC](https://community.homey.app/t/zwave-nodes-missing/128140/8 "2025-03-08T20:23:10Z")

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After 12.3.3 all my zwave nodes went missing.  
Solved by resetting with pin, back to factory settings, import backup.  
After startup, zwave was back, luckily for me!

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**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\
**Post date:** [March 8, 2025, 9:10pm UTC](https://community.homey.app/t/zwave-nodes-missing/128140/9 "2025-03-08T21:10:30Z")

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Did you contact Athom support, including your System diag code, when that happened, right ?

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**Author:** ![Carl\_Carlsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/carl_carlsson/32/121376_2.png) [@Carl\_Carlsson](https://community.homey.app/u/Carl_Carlsson)\
**Post date:** [March 8, 2025, 9:31pm UTC](https://community.homey.app/t/zwave-nodes-missing/128140/10 "2025-03-08T21:31:29Z")

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No, but i made a backup before i recovered to older backup, they are welcome to scrutinize that.

lør. 8. mars 2025, 22:20 skrev Sharkys via Homey Community Forum \<[notifications@athom.discoursemail.com](mailto:notifications@athom.discoursemail.com)\>:
